REMI Realty Inc. - Burnaby, British Columbia

Andrew C.

I highly recommend REMI Realty Inc. for their exceptional service and professionalism in managing our property. Their attention to detail and commitment to client satisfaction are evident in every interaction. Strata manager Giles deserves special mention for consistently prioritizing our interests; he is proactive in addressing concerns and follows up promptly, ensuring that all issues are resolved in a timely manner. The team's dedication has made our experience seamless and stress-free, and I am grateful for their support.

K

Our building is managed by REMI and it takes weeks to receive a reply from the strata manager Sam Chan. I asked for his phone number, and he said I have to email since if I call then he needs my request written in an email anyways. But then he just doesn't reply to emails.
I've had the same issue for over a year and it has not been resolved or even addressed.
In all of my experience with building management and strata management companies, I've never worked with anyone as inept as REMI. Do not recommend.

Linda C.

I can’t say enough great things about Remi Realty, especially Senior Strata Manager Alran Mak. Alran went above and beyond to help me resolve my issues, and without his support, I don’t know where I’d be. He patiently answered countless phone calls, calmly addressed every situation, and showed a level of understanding that truly sets him apart. Alran’s dedication and professionalism stood out as he went the extra mile to ensure everything was handled smoothly. I am incredibly grateful for his hard work and expertise. If you’re looking for a reliable and responsive strata management team, Remi Realty (and Alran Mak in particular) is the one to call! Highly recommended!

John P.

REMI realty has been very very helpful. Alran in specific went above and beyond to help solve my problem. Nicholas and Patricia are probably the best concierges that i have ever met in any building. I would highly recommend REMI Realty for any property. Thank you Alran and the REMI team.

kate Z.

Yany is a very good worker, immediately helped me find my parcel at the reception, thank you very much for the good work!

Min K.

Called to setup a homeowner account to access my strata portal. All 3 persons I talked to (front desk person, property manager (Elton Wat) and his assistant (Mia Rico)) were very familiar with their system and provided assistance with much patience.
I also called about AC issue, and the property manager took the time to explain to me in detail why the AC is actually working just fine. With the knowledge I was able to explain to my tenant with full confidence that the system is fine.

Jasmine L.

REMI was the strata management company hired by our developer prior to completion so we had the misfortune of working with them for about 6 months before finding another strata company. The company more or less scammed us, charging us 7 months of full management while offering barely any services.

Things started poorly right off the bat when we were assigned the strata manager Evelyn who provided little to no service during her time. Meeting minutes and financial statements were riddled with errors and the amended bylaw was never even made available to the residents despite the council's repeated pleas.

Evelyn failed to reach the garbage company in a timely manner, resulting in the strata not receiving garbage collection for weeks. Then she claimed that she couldn't reach another one of our contractors, stating that the phone number was out of service but a council member was able to easily reach the same number with zero issues, implying that she never tried to call at all. She responded to fewer than 5% of our email/phone communications before abruptly taking a medical leave. It appeared obvious in hindsight that she was simply unable to perform the job, begging the question as to why REMI assigned her to manage our property to begin with.

Evelyn was quickly replaced by Mark, who was personable but clearly inexperienced. When we flagged to Mark all the unaddressed strata issues, he was simply incapable of dealing with them due to his obvious lack of knowledge (i.e. what to do when there appear to be errors with the strata electrical bills). He provided us with minimal services before suddenly disappearing without a trace. We only later found out after weeks of no service that Mark had left the company. One would assume that REMI would promptly inform us of this but it is very telling that Mark only worked with REMI for ~2 months before moving on.

After Mark left we were never assigned another strata manager. The council was basically left to fend for ourselves while continuing to pay a monthly management fee. It is an absolute shame that companies like REMI exist and I would advise against any stratas or developers working with them.

Celia S.

Remi was the management company hired to manage our building in 2021. Not even a year after possession of this new condo our AC and heating system began to malfunction. Upon investigation, we discovered that Remi never submitted an assessment report to the developer. Therefore, the developer for our building (Thind) feels that they are not liable for any repairs. Now hundreds of people in the building are left without heat in sub zero temperatures due to a poor quality hvac installation and no one is taking responsibility. Do NOT use Remi company to manage your building as from our experience they care for the best interest of the developer and not the people that live in the building that they were hired to manage.