RE/MAX Generation - The Neal Estate Group, Ron Neal Top Realtor* - Victoria, British Columbia

McKenna P.

Marc was wonderful - extremely skilled, knowledgeable, and professional. He was very available to answer questions, navigate tight timelines, and advise us in tricky situations. We really appreciated his work ethic and availability to accommodate lots of viewings and make offers. He combined his local knowledge of the neighbourhood with our lifestyle needs and goals to find us a perfect spot. We also really appreciated his honest and constructive feedback on properties to help us in our search. We will be recommending Marc to our family and friends and plan to work with him again in the future, if applicable.

Lisbeth S.

Shea was amazing throughout this whole process! She was very knowledgeable and always looking out for my best interest. If there was anything she didn’t have an answer to, she did the research to figure it out and went well above and beyond! She is a hard worker and doesn’t leave any stone unturned. I would highly recommend her for all your real estate needs!

Tessa H.

We are recommending Marc and the Neal Estate Group to anyone we know looking to buy or sell a home! We came to Marc tired and defeated after trying to sell our home with a different realtor. He had a renewed enthusiasm, fresh ideas and put a lot of work into marketing and working his contacts – and got the deal done! He negotiated a deal that worked well for us, and we felt respected and heard along the way. When it came to buying a new place, Marc was always happy to show us places and listened to what we were looking for in a new home. He was able to negotiate a great deal for us and we couldn’t be happier. Not only that, but he also answered all my questions throughout the process (and there were a lot of questions!) and was always able to provide contacts for the various other steps along the way. We wouldn’t hesitate to work with Marc again!

Ash L.

I have been terrified to write this review for fear of retaliation.

I will start with the facts and I will say that April Spackman was unprofessional and she attacks ad hominem, with off-topic arguements to shift optics in her favour. Her talent in sales is that she hurts people who counter her. Her reputation online is one of a bully and I wish I went with a different agency and specifically a different agent.

She showed up at my condo in October 2024 with all the contracts, quickly ran through all the signatures, agreed on price, said "yea we can see where that goes" "I think that's a little high but we can always come down, but you have time so let's see, you never know..." I admit I started too high in the wrong season for such a bold ask.

She did not note anything I was saying to her regarding my situation, she didn't note that I was completing a military move - the contracted military realtor commission rates through BGRS are fixed. After all the signing was done and after she had explicitly said she has worked with military before, I had to call about a month later to get the rate corrected on the contracts, that's when everything changed.

This was my first home sale and I had approximately 15 or so viewings with no feedback when I messaged for the last time and expressed how unprofessional and inconsiderate April Spackmans service has been considering all we discussed at the initial meeting. I had texted and asked for feedback asking what could I do am I doing something wrong please anything helps over and over.
I did not get feedback after most if any of the viewings which ended up totallying like 25 by mid March and she would say "no it's nothing you are doing it's just the way..." when I would reach out and if I wanted to hear from her I needed to initiate contact.

So my final exhausted text ending in "I am so disappointed and I wanted everything in writing now" then I emailed Ron Neal's email from his agent page, this was received with a 3 paragraph "voice to text" email from April Spackman that progressively degraded into a vulgar mess and she was off topic, blaming me for a slow sale (I just wanted feedback on what can I do or what is wrong)

April tactlessly included in the 2nd or 3rd paragraph of her email "oh, and thanks for emailing Ron, by the way..." as if she were a bully on the playground who found out I went to the teacher about her behaviour and I Was going to pay for it.

Her email is worth a read, after I sent her email to Ron Neal's email, Nathan Barker asked for a meeting, offered to send me someone else to work with he kept saying "she is less experienced" maybe suggesting April takes liberties because she has a name for herself and doesn't care about my business where a new agent will treat all clients with a higher standard as their reputation is budding in their industry.

2) The "Staging" consult with Jamie* which ended with me following Jamies instructions the same week, only to have her tell me she can't follow up and she was so rude and the new agent informed me that "yeah, sorry about that, yea Jamie has lost us clients." I ended up paying for movers & storage from Oct - Apr w/ no staging provided, April said she can help stage and when she looked at pictures she said oh it looks great, you don't need to do anything...

A little background:

Condo market value as of 1 Dec 2024: $601,000.00

I priced at $650 in Oct, then down to $630(Dec-ish), then $600(Jan-Feb)-ish, then $580 - 1 March 2025

(Originally I was hoping the interest rate drops and the neighbourhood plus the amazing strata contingency, the new roof, facade, the 1010sq.ft plus all the amenities 2 full baths 2 beds 2 balconies and walkthru closet into the ensuite would be desireable but I should have waited until spring and priced lower but I'm new and never sold before and had no reasonable council, even from a paid agent.) expensive lessons learned.

I lost around 21,000 on this sale when I factor in mortgage and strata fees during my tenure, I only ever asked for feedback and lost so much.

Beware.

Travis Y.

Just finished a purchase with The Neal Estate Group and Tom Hopper. Right from the start they were very organized and supportive throughout the whole process. The pizza and free cube truck on moving day made a challenging time so much easier. Can’t recommend them enough if you are planning to buy or sell a house in the Victoria area!

Heather N.

Our experience with the Neal Estate Group and specifically our realtor, Tom Hopper, has been awesome. We felt very well looked after during the process of selling our home and purchasing new.

Michelle M.

Danielle Hermans of the Neal Estate Group was Super helpful, hardworking and efficient! Excellent communicator and a lovely person to work with. Went above and beyond helping us buy as later also helped find us a contractor for renovations . Highly recommended !

Kortnee S.

Well, what can I say? My life changed in an instant, and I needed to buy a house fast! I found Danielle by fluke, and she was just the person for me. She was there with me every step of the way. She was kind, caring, and compassionate and worked to meet all my needs. I had very specific requirements and a very short timeline. She traveled day after day to do showings and gave me honest sound advice. In the end, she made it happen! Having someone so dedicated, confident, and supportive during such a difficult time in my life was just what I needed, I wouldn't want to have done this with anyone else!! 10/10 Recommend!