Proline Management Ltd - Victoria, British Columbia

Présentation de Proline Management Ltd

Proline Management Ltd est une société de gestion immobilière solidement établie, spécialisée dans la gestion efficace et professionnelle de biens immobiliers résidentiels et commerciaux. Son siège social est situé au 888 Attree Ave, Victoria, BC V9B 0A6, Canada. Pour toute information complémentaire, vous pouvez joindre l’entreprise par téléphone au 2509158888 ou visiter son site web sur prolinemanagement.com. L’entreprise s’engage à fournir un service de qualité supérieure à ses clients, en mettant l’accent sur la transparence, la réactivité et l’efficacité.

Localisation et Accessibilité

La localisation de Proline Management Ltd à Victoria, en Colombie-Britannique, lui permet de servir efficacement une clientèle locale et régionale. L’entreprise s’est distinguée par son souci de l’accessibilité, offrant une entrée accessible en fauteuil roulant et un parking accessible en fauteuil roulant, garantissant ainsi que ses services sont disponibles pour tous. Cette attention particulière à l’inclusion témoigne de l’engagement de l’entreprise envers la diversité et l’accessibilité.

Spécialités et Services Offerts

Proline Management Ltd propose une gamme complète de services de gestion immobilière, incluant la gestion des finances, la gestion des contrats, la gestion des relations avec les locataires et les propriétaires, la gestion des travaux d’entretien et de réparation, ainsi que la gestion des travaux de rénovation. L'entreprise met en œuvre des stratégies de gestion optimisées pour maximiser la valeur des biens immobiliers sous sa responsabilité. Elle possède une expertise reconnue dans la gestion des copropriétés, offrant des solutions sur mesure pour répondre aux besoins spécifiques de chaque projet. L’équipe de Proline Management Ltd est composée de professionnels expérimentés et qualifiés, dédiés à la satisfaction de leurs clients. La gestion des copropriétés est une pierre angulaire de leur activité, et ils s’efforcent de créer un environnement harmonieux et prospère pour les résidents.

Avis et Réputation

Proline Management Ltd bénéficie d’une bonne réputation auprès de ses clients. Elle dispose de 46 avis sur Google My Business, avec une moyenne de 3.8/5. Ces avis témoignent de la qualité du service fourni, de la compétence de l’équipe et de la réactivité de l’entreprise. Bien que des variations individuelles puissent exister au sein d’une équipe, l’entreprise se distingue par son approche collaborative et son engagement envers l’excellence. L’investissement dans la formation continue de ses employés permet à Proline Management Ltd de rester à la pointe des meilleures pratiques de gestion immobilière. L'accent mis sur la communication et la transparence renforce la confiance entre l'entreprise et ses clients.

Informations Complémentaires

En plus de ses services de gestion immobilière, Proline Management Ltd s’engage à respecter les normes les plus strictes en matière de sécurité et de conformité. L’entreprise est consciente de l’importance de protéger les intérêts de ses clients et de garantir la pérennité de leurs biens immobiliers. Elle met en place des procédures rigoureuses pour la gestion des risques et la prévention des litiges. L'entreprise est également active dans le développement durable, en encourageant l’utilisation d’énergies renouvelables et en promouvant des pratiques respectueuses de l'environnement. Proline Management Ltd s’engage à être un partenaire fiable et responsable pour ses clients, contribuant ainsi au développement économique et social de la communauté.

👍 Avis de Proline Management Ltd

Avery S.

5/5

Our condo at 365 Waterfront has engaged Proline as our Strata manager for 10 years. They have an excellent team approach to Strata operations and our Property Manager Sam Hasham is a dedicated, proactive, and knowledgeable Strata property manager. His professionalism has enabled the Strata board to effectively maintain our building as one of the best properties in the city. Although I understand individual performances on a team can vary I can fully recommend Proline as Strata property manager.

Andrew G.

1/5

RATS!!! Since September 2024 I've been requesting the property manager do something about the rats issue in WEST CHESTER APARTMENTS 1407 FORT STREET. Catching them daily at this point. Anyone want to deal with this? The tenants in the building are becoming increasingly concerned!!!

Rob S.

1/5

Proline is absolutely the worst company that I have ever dealt with, property management or any other. They are slow to respond, quick to blame anybody they can find when they make a mistake, and they seem to have a genuine dislike for landlords. I’ll give some examples, I have many, to illustrate their poor business behaviour.
I used to own a condo at The Promontory. I leased this out and handled all of the affairs by myself. Proline is the property management company for the building. About thirteen months ago there was a water leak in the unit below mine. Proline contacted a plumber and coordinated their visit, and that was the last that I heard about it for a while. Over three weeks later Proline asked me if I had fixed the problem yet; apparently the plumber thought that the leak was coming from my shower door. Proline also said that I needed to pay the plumbing bill immediately, it had been added to my account.
The plumber had correctly sent the bill to Proline, because they placed the call. Proline didn’t bother to update me, or forward a copy of the bill to me. I had to contact the plumber myself to find out what was going on. The payment was due 30 days after the date on the invoice. This worked out to two weeks after the day that Proline told me it was due immediately. Proline’s feeble excuse for all of this was to blame my tenants for not updating me; I’m still trying to figure that one out.
I recently sold my condo, and one of the benefits in doing so is that I don’t have to deal with Proline anymore. It took them two weeks to confirm that my last monthly strata payment had cleared, a process that normally takes a few days at the most. This caused a holdback of one week of a portion of my payment from my legal firm.
Proline can follow up with their property manager at The Promontory if they choose, they know who she is. I’m done with them.

James M.

1/5

Bought a $600K apartment and can’t use my parking stall. Proline refuses to give me an underground parking FOB and provides no timeline for resolution or any alternative solutions. Avoid any building managed by this company like the plague.

g

1/5

I live in a building managed by proline and my building manager refuses to pick up the phone. I’ve had a few emergencies and can never get a hold of her. I’ve left messages for her, and gotten the front desk to leave messages for her and she never calls back.

Joyce C.

5/5

I recently rented my place through Proline Management. I highly recommend the property manager of Proline Management, Gayle. She is an amazing person. With her help, I could rent a studio where I really wanted and live in a beautiful place now! Thank you so much Gayle 🙂

Ivana B.

5/5

Trevor Matthews has been our property manager for almost a year now and has been absolutely wonderful in supporting us with any situations in which we needed help. From the start, with the move-in process to anything else (repairs etc.) we needed since then. He is very kind, gets back to you with information very quickly and makes sure to find a way to get you the help you need.
It has been a great tenancy, in large part thanks to Trevor and his hard work!

Jeff G.

1/5

I have never worked with another property management company but after nine years with Proline I certainly can't recommend them. We signed on with them because their fee was 9% of the monthly rent instead of the 10% others were charging but I think we were penny wise and pound foolish. If 1% more gets you a competent property management company geared toward customer service then pay it! You'll get neither from Proline.
You also won't see your 91% of the rent until the 18th of every month. And your 9% only pays to have them on retainer, and to cash the rent cheque; any other service will result in you being charged. We thought annual inspections of the condo were included but they were not. Since we had good tenants we were pleased when they forgot to do this annual inspection (and thus saved the fee), which was most years. I think they only remembered to inspect the condo twice in nine years.
We needed one repair in nine years and ended up paying a plumber almost $900 for a new toilet, including three hours of labour (to install a toilet?) and they cut into the drywall and it wasn't repaired until it came to our attention months later. We also weren't told about this repair and only found out when our rent deposit was seriously short the following month. When we inquired about the shortfall the fellow in charge of our unit said he was too busy and forgot to tell us.
I do suspect that Proline doesn't hire enough staff and that those they have are over-worked. They rely on there being no problems and when there are problems, things don't go well.
We also had the misfortune to have Proline as the property manager for our building. After paying for our strata fees for eight years out of the same account, and always having more than enough funds to pay them, we were 'accused' (how it felt) twice in the last year of not having the funds because the auto withdrawal had not gone through. After chasing down the details in both instances it was revealed that Proline was at fault for incorrectly entering our account number on their withdrawal. No apologies. No mea culpa. No responsibility on Proline's part. And don't ask me why they would be manually filling out a withdrawal form in this day and age.
Generally unhelpful and unfamiliar with customer service, Proline should be avoided unless, I suppose, you have terrible experiences with every other property manager in Victoria. Make Proline your 5th choice and hope that you never get that far down the list.