Mark J.
1/5
In 2020, our G3 condo manager provided wrong information to residents, instead of researching our declaration and rules. This led to conflict and a new manager assignment, but he still works for G3. The replacement was fantastic, on top of everything, but got head hunted and left. She was worth her weight in gold, but G3 could not keep her. The third manager - in under 3 years - tried, but she was overwhelmed with too many personal commitments, issues, and absences. There was always excuses. Board meeting dates got changed constantly and some got missed because of her schedule. She told me when she got back from vacation last summer, her manager loaded her up with 21 properties and assigned a helper she didn’t know what to do with (she turned out to be useless), and our manager was a limited licensee herself. That means she requires direct supervision under CMRAO guidelines, but we never saw or heard from her supervisor unless there was a serious problem. We gave her LOTS of chances and opportunities to improve but items kept slipping. A year after the 2023 spring walk through, some things were still not implemented and some got “forgotten”, which cost the board more money. AGM minutes from March were still just handwritten scribble notes on her desk in July. We told her senior management we needed better support, and got lip service and empty promises. We therefore provided 60 days termination notice, and that’s where it got really unprofessional. Gayle Sargeant, G3 owner, got involved and treated us poorly out of spite for firing them. She accused Board members of things they didn’t do and tried to throw them under the bus at every opportunity. All we got in the last 60 days was financial reports from her admin team, excuses, lies and grief from her. Days after providing notice, she had her admin send us notification that their fees were increasing for office supplies, photocopies, etc. This was a spiteful move to charge us more money, knowing we were going to need all our records as part of the transfer to the new management company. They resisted electronic communication – wanted everything printed and expected the Board to distribute it door-to-door like it was 1990 all over again.
As a reminder, the condo management company works for the Board, not the other way around. In the last 60 days, Gayle acted like she was firing us, saying WE broke trust. Condo management is a tough industry, and retaining good managers is even tougher. These companies need to treat their condo managers and Board members with respect and dignity, not overwhelm them with high workloads and big talk. G3 has much work to do to regain any semblance of professionalism.
