Priceless - Los Angeles, California

Solène Mur

En une phrase : la pire expérience de location de voiture que nous n’avons jamais eu. Nous avons donné tous les papiers demandés la veille de récupérer notre voiture. Une fois arrivés sur place (ce qui est une expédition en soi), le loueur souhaitera ajouter de nombreuses assurances qui viendront doubler le coût de la location : une véritable arnaque. Nous avons refusé et nous sommes repartis sans voiture. Le loueur refuse pour l’instant de nous rembourser et un litige est en cours avec notre banque. A éviter si vous souhaitez passer des vacances sereines. J’ajoute qu’en partant la personne à l’accueil nous précise que tous les loueurs font ainsi en Californie, pour justifier son arnaque, ce qui est bien sûr totalement faux. Nous avons loué ailleurs sans aucune difficulté.

Sarah Cazanove

À éviter ! Une belle arnaque, ne vous faites pas avoir par les bas prix proposés en ligne.
Un accès douteux via un hôtel pour accéder au « guichet ».
Une file d’attente en plein soleil.
Impossible de modifier le nom du conducteur, la seule solution, ajouter un second conducteur avec bien sûr des frais supplémentaires par jour de location OU refaire une location avec le bon conducteur, tout en sachant que la première ne peux pas être annulée car c’est le jour J. N’espérez pas non plus un remboursement partiel.
Un supplément est aussi appliqué si vous n’avez pas le permis de conduire américain.
Attention, vous ne pourrez vous déplacer que dans 3 Etats qui sont la Californie, le Nevada et Arizona. Nous ne l’avons pas vu sur leur site, par contre c’est écrit en gros une fois arrivé sur place.
Bref, nous sommes repartis sans voiture, d’ailleurs le type de voiture réservée n’était pas non plus disponible sur le parking.
Bien sûr aucun remboursement possible.
Le comble, recevoir un mail à la fin de notre séjour pour savoir si nous avons été satisfait de notre location…

Sophie Barais

À fuire !!!!! Un scandale ! La pire expérience :
- "agence" sur un parking d'un hôtel où il faut faire une heure de queue en plein soleil (et où on paye 44$ pour en sortir ...),
- NOTE DOUBLÉE avec l'ajout d'assurance et comble du spectacle...
- PAS DE VOITURE DU TYPE QUE NOUS AVIONS RÉSERVÉ. Ils nous proposaient de revenir deux jours plus tard ou de prendre une berline de gamme bien inférieure.
Nous avons annulé notre réservation.
Une arnaque, n'y allez surtout pas.

Savio Pinto

Priceless has great pricing. They also have a good selection of cars and they are clean. There were two things I did not like.

1. The mileage limitation of 50 miles per day if you are renting locally. I reserved the car through Priceline and the information was not clear. The 50 mile limitation was hidden in the small print.. When I explained this to the person on the counter, she added another 50 miles making it 100 miles a day, which I did appreciate. However, 50 miles in LA is driving from your home to any place this is Not realistic.

2. They had only one person at the counter and it took 45 minutes before I could be served. They need to do something about that.

Overall, the return was a good experience didn’t have many issues, but I was not sure what to expect. I’m not so sure if I’ll rent from them again but only time will tell..

Raye Ann Neustel

Location was in a weird spot, dirty strip mall. Return instructions and signs nonexistent. Car garage dilapidated and when I made it to the roof of structure to return, employee told me the elevator was broken and I would have to drive all the way back down. Return employees did not work at the lower location. Priceline employee that finally came out had no clue about level of fuel in car. When I picked up the car THE GAS LIGHT WAS ON, it had so little fuel. Otherwise, the car was VERY clean, new and easy to drive. No key with a locking device, just the old school key method of opening doors.

Ej Avendano

I wasn't sure what to expect when I first arrived at Priceless. Actually took a look at what else was available next door. Once prices were given, realized that their prices were actually really good.

Staff was great about giving me all the details, having pictures taken of car and odometer. Emailing them to their website and was out the door.

No issues with the car, total gas saver for driving in California. Returning the rental was even easier since had everything ready for inspection. Was done within minutes and shuttle to airport not too short after. Will definitely repeat

Any Jimenez

The entire staff was so polite and patient. My shuttle driver was cracking jokes and even sang a song for us on the way to Priceless. And although I had a small issue with my bank they were very polite and patient with me. The car was a clean Nissan ultima and perfect for my 2 week trip. Drop off was super easy too. Although I couldn't find the alley to drop off the vehicle, someone came and parked it for me so it can be driven back to the garage and notified me when my shuttle was there to take me to the airport (thank you so much Lorena!!!). It was my first time renting a vehicle and they made the whole experience stress free.

Rick Huapaya

Priceless went above and beyond returning my lost ID and credit cards I had left in the car that I rented. Priceless associates Alex promptly notified me and made the necessary arrangements to get my travel ID back to me.
I would definitely recommend pricesless to all my friends and family….
The process was very smooth and all the personnel were friendly and professional,from the girls in the office to the reps outside!!!
The vehicle that I rented was very clean both on the inside and out and ran great..I want to thank all the representatives and would recommend them again. Thank you.