AAA Timonium Car Care Insurance Travel Center - Timonium, Maryland

kami cagnasso

I had to take my Toyota Solara to be repaired yesterday after several things suddenly went wrong. Robert, the technician who worked on my car, was amazing throughout the process. He answered all of my questions and gave me honest advice about the future of my car, which I really appreciated. He also found something wrong with one of the airbag sensors that I had no idea existed for the 2 years I’ve had this car, and other technicians have worked on it at other places. This was an unfortunate situation but definitely made better by the great work and customer service here. I would highly recommend not just a Triple A membership, but this repair shop for non-members too!

Jackie Hewitt

Stopped by the AAA office in Timonium to pick up a few maps for a camping trip. When I walked through the door I was greeted by a smiling young man who asked if he could be of assistance. He escorted my husband and myself to his service desk and plotted our trip on his computer step by step and a few minutes later he presented us with a print out of our trip in a binder. He was so helpful and took the time to explain some of the benefits of our AAA membership that we were not aware of. This office offers a wide selection of items to make traveling more comfortable. They have travel cases of all kinds too. I enjoyed looking at the back wall of travel aids. I highly recommend this office to anyone who wants to plan the perfect trip.

Krista Kenny

Total scam! Warning don’t have AAA tow your car here. I had a flat tire & wanted to replace all 4 tires. I get 2 BUT not 4. Would not do only 2. When I got it towed elsewhere I had to pay! BTW - had car towed to dealership & they said getting 1 tire was fine!

Carly Medosch

Travel services close at 3 pm even though info on their front door and Google Maps says 5 pm. Employee was grumbling about how many people came in so close to their close time. Maybe communicate that info so folks know?

Hope Jordan

11.20.23: Worst experience ever. Disappointed. My car was towed to the Timonium site last Thursday. They said they could look at it on Friday. I hear from them today, Monday. I am told, that they need to replace a sensor in the car in order to continue to diagnose it. Replacing the sensor does not mean the car will work. The cost is $474. After speaking to a few mechanics about what I was told at AAA, I schedule for the car to be towed to another mechanic at 12 p.m. Pick up time is 2:20 p.m. I check in at 3 to see if the car is towed and am told the truck is running late. At 5:15 the tow truck driver finally calls. He tells me I need to have the garage leave my key out and that I need to pay for the tow. I let him know that I was told by 3 AAA representatives that I do not need to pay for the tow. Even when I received confirmation that I do not pay for the tow, the tow driver does not answer his phone, the garage closes 6:00 p.m. and another day without my car is on the books. Really feeling frustrated by AAA and the tow company, Fast Tow for running me around. The tow driver, who was supposedly waiting for me to call him back stopped answering his phone until 6:09 when it was too late. Tomorrow morning I need to get up and do the rat race all over again until I can get my car towed. Then...never again. I have been a AAA member for a long time. Time to reconsider.
11.21.23 This morning I scheduled my car to be towed again because the tow did not happen last night. There was NO record of yesterdays tow request. Then I get a message from David at AAA saying I need to have my car towed today or I will be charged a $35.00 fee or my car will be impounded. What the Hell, AAA? I feel like I am in the twilight zone. No...AAA...I will not pay you $474 to continue to diagnose my car...and if YOUR TOW TRUCK SERVICE does not TOW my car and you impound my car...we are going to court.

Chris Young

Had my car towed there cause it was overheating, I pick it up the next morning and on the way home the oil pressure warning light came on so when I got home I checked the oil and there was none in it, the dip stick was bone dry... How do you service a vehicle, recommend work be done but never check the oil? What would have happen had my motor blow there or on my way home?
How can I trust the work was done correctly?
Maybe I'm wrong, but when I charge my customers $200 in labor, I provide service above and beyond expectations, which when suggesting other services you'd think that would include checking the oil.

Nina Chollet

My customer rep was wonderful. A comfortable environment. I was in and out for an International Driving Permit in less than 20 minutes. Passport pictures for it are free if you are a certain level of membership.

Travel shop, travel agents/planning, life insurance, and a car repair facility available at this location.

Elena Storey

The towing service here and for AAA has been amazing during my experience. But, the Car Care Staff and how they handle situations is unacceptable. I was told that I had to move my car so that they could use the spaces. It was unacceptable and to give your customers a scare tactic was unprofessional. I will not be recommending anyone do service here again. AAA itself has been alright during my incident, but the service at the Car Care Center has been unprofessional and untimely. I myself had to call them to ask about my car, when I should have gotten a phone call from them. I do not recommend this Car Care Center.