ACE Rent A Car - Las Vegas, Nevada

Indradoli Nasution

Une des pires expériences de localisation. Nous avions réservé sur Booking.com avec un conducteur supplémentaire mais il s'avère que le prix de la réservation n'était que 1/10 du prix total que l'on devait payer. On se retrouve donc à payer plus de 600$ au total au lieu de 200$ initialement réservé sur Booking. Un enfer !!!! De plus, nous avions pris une assurance contre les chocs sur le pare-brise mais il s'avère que c'est une arnaque et que nous devons payer 400$ en plus. Inadmissible, le seul but était de nous sous-tirer de l'argent. Enfin, nous étions allé 3 fois dans à l'accueil de l'entreprise pour être sur que tout était bon et que les factures sont correctes. Cependant, nous avons eu 3 versions différentes pour la facture augmentant à chaque fois.
N'Y ALLER PAS !!!! ARNAQUEEE

Nelson Martin

La pire expérience de location d’un Véhicule. Service de navette déficient, véhicule non disponible à l’arrivée, malgré ma preuve d’assurance aux USA de mon courtier, l’agent ne l’acceptait pas et lorsque j’ai eu le véhicule, il était vieux (67 000 miles) et sal. Je n’utiliserai plus jamais les services de cette entreprise.

Juan Alberto Frometa Romero

Bien chevere

Ralph LardiSalsa

So this can easily be a 1 star experience if you're not ready for the way it works. First off, I chose ACE solely based on price. I got the Dealers Choice, so I didn't know what kind of car I was getting. I also didn't know it takes 2 shuttles to get to ACE, which is pretty far from the main car rental building. Then there's a long line to wait in to get checked in. Other more well known rental companies located inside the main building are much faster and easier to get your car but, since I went the cheaper route I went through the extra steps. The 2 good things about this experience was the price, $39.57 total for 2 days, and the car! I was actually very happy with the dealers choice, a nice blue Dodge Charger!

NotTheAverageGamerz

Michelle was very helpful at ACE Rent A car and got us a blue Hyundai for rent. She was always very kind and was a joy to talk to. We rented here in 2023 as well, and have had a positive experience.

bernadette de peralta

Our experience here was satisfactory. The rental office was quite a distance from the drop-off location upon arrival. However, the service we received was exceptional. Jay-R was incredibly helpful and knowledgeable. He suggested a fuel-efficient vehicle that fit our budget perfectly. The entire process went smoothly, with no issues encountered. The vehicle we received was clean inside and out. The only discrepancy was a slight difference between the Priceline rate and the actual rate we were given. Nevertheless, we were ultimately satisfied with the service provided.

LáVon Sáys

Nelle, my rental agent w/ Ace was welcoming, patient, and down to earth. The car was clean and on full. Returning was easy and quick. I'll definitely use Ace again.

C Varty

Wow, this place is in the back of a parking lot, inside a garage.

Be aware, you have to take a shuttle from the airport to the off-site rental location and then get in line to catch another shuttle to their actual site, even farther away. Took me an hour to get from the airport to driving away in my car.