David Dean
1/5
I am writing to express my dissatisfaction with a pair of dentures I purchased for over $1,400 from Affordable Dentures and Implants in Avon Park, Florida, in December 2023. Despite selecting a higher-priced model to ensure quality, the dentures have caused ongoing pain and have never fit properly.
Initially, it was evident that the dentures did not fit. Despite three follow-up visits over three weeks, which required me to be late to work, the adjustments made by the staff were unsuccessful. The staff advised that it might take time to adjust to the new dentures. Trusting their expertise, I attempted to adapt to the dentures for an additional five months.
Unfortunately, the discomfort and fit issues persisted, suggesting a fundamental flaw likely due to an incorrect initial mold. I proposed that the dentures needed to be completely remade, but this was not addressed satisfactorily. Moreover, I was informed that further adjustments would incur additional charges, despite the apparent manufacturing error.
The warranty provided states: "During the Warranty period, which begins on the date your final denture is delivered to you, the dentist will repair any breaks or damages that might occur as a result of our work - free of charge." Given that my dentures were incorrectly made from the outset, I believe this situation falls under the warranty coverage. However, my attempts to claim this warranty have been denied, contradicting the promise of quality and customer satisfaction that influenced my decision to purchase from Affordable Dentures and Implants.
Avoid this place at all costs.