A.G. Secure Property Management Inc - Barrie, Ontario

Justin H.

Issues with AG Property Management Barrie continue. We recently received a service with no notice to our property to remove a damaged tree. No knock on the door to request us to remove our vehicle from the driveway and now we have had damages occur. AG never replied to my voicemails or called me back to speak as per my request the day this happened. We received one email reply taking no accountability for the no notice of service and no apology for the damages. A full business week has passed with only a short reply from Rob the owner with no help in sight to rectify these damages. I’ve requested early next week a prompt reply. (04/12/2025)

Our entire first year renting from AG Secure Barrie has been my worst rental experience to date. I do understand that individual landlords are behind the paperwork and make final decisions, but my review is solely based on lack of customer service, communication, efficiency, and accountability. During the past year we have constantly had to chase after the office staff to request updates on issues and repairs needing done. Several of our calls and emails have been ignored by the office staff until escalated to their management. Almost all of our requests and issues raised were downplayed by staff and we were told straight up that our concerns were not serious. This came to the point where we called out free quotes ourselves to investigate which proved our concerns of cracked foundation causing flooding and mould to be accurate. Only then and after putting our concerns in writing to the LTB and the City, did action finally get taken to properly rectify the needed repairs. This is just one major issue among a list of several issues we’ve had with the unit since moving in and was not at all addressed with the care or seriousness it should have been. * Unit was not clean or in ready condition when the keys were given. Many of the repairs to date are still on going, and are due to lack of upkeep and proper maintenance of the rental unit. I personally recommend looking elsewhere for your rental needs.

Kyle A.

Horrible experience.

It’s been well over a month now that our window has been constantly leaking. They don’t care, it’s. Not an urgent matter to them… they don’t take into consideration of others or their tenants.
Our roof has animals living in it, our roof has no insulation due to said animals. We’ve put in multiple reports you guys have acknowledged this and responded once at the beginning of February. but it’s been over a month and you’ve done nothing, said nothing, haven’t even bothered to come see your damn unit….. you said you’d get someone to clear snow off the roof and someone to come inspect the window February 8th, we are getting to march now guys… You’re as property management company you should have maintenance crews/companies at the ready…

It’s gotten to the point the ceiling is starting to fall into our room, we’ve evacuated that room and tarpped it off.

It’s starting to get growth and that means mould. The longer you guys allow this to go in-attended to more damage is being done. The more mould/contaminants grows.. you lack of treating this as an urgent matter disgusts me…

Explain to me how you think making your tenants live like this is acceptable? In any way shape or form. Why am I paying for a 3 rooms if one isn’t liveable due to you guys not doing anything about your property?

How will you justify this

Jennifer E.

A.G. took over the management of my property in the past year and they've been great. Very responsive to requests and their communication has been top-notch. Their appliance repair company 'Walter's Appliances' are also exceptional. Neil came out in a snowstorm right before Christmas and fixed our dryer quickly and efficiently and was super friendly and even helped us by climbing up a ladder clear out the dryer vent!
Looking forward to working with A.G. in the future to further update my place.

Peter S.

We have used A.G. for a few years on 2 rental homes. They have been very helpful keeping them rented without us thinking about issues we might come across. They were also very helpful getting non-paying renters evicted. I have also recommended them to a few other 'rental owners'.

Rhonda H.

November 15, 2017

They have no idea what their renters are doing to the property. Have had to look at bags of garbage in front of property that is under their management on my street. Wildlife has ripped it open. I don't think this company even drives by at random to see what the hell their rents do. So disgusted!!

I would give them a big fat ZERO if I could.

Jan 2018 - Well it looks like you are not very good at your job - - - nothing has been resolved. The same thing over and over and over.

I guess if you own a dog and don't want to not clean up its feces EVER, or you think it is acceptable to let your garbage bags accumulate and leave bags out on the front lawn where you rent, for the Property-tax paying neighbours to look at, (and for the wild animals to rip apart), PLEASE, Please, please make sure you become a renter with this company as the property manager.

For absentee or out of town owners/landlords: If you want all the neighbours to hate you, please make sure you use this company to manage your property.

Maybe A.G. Secure should manage fewer properties and do a better job of it.

I have more photos I can post too.

Jessica C.

I thought I would be safer renting through a property management company but I experienced nothing but issues with these guys. In December 2023, I initially viewed, signed a lease agreement and paid for a 1 bedroom apartment in Innisfil. The night I drove from Hamilton to pick up the keys, it came to light that it was actually a shared space and not a separate 1 bedroom apartment as advertised. So AG Secure instead offered me a different 1bdrm rental they had in Barrie on Queen St., for the same price. I looked at it, it was liveable, had a backyard for my dog and it was the only option I had on short notice because I had already paid them in advance to move in early. I moved in in January 2024, not realizing what a mistake I'd just made. A couple of months into the 1 year lease, construction on the property starts to construct an additional rental structure in the backyard (I never once received 1 piece of communication from AG about this construction). I work from home and wasn't notified that it would be occurring or any of the details, aside from the noise, water was shut off without notice, internet cut without notice, driveway torn up, my apartment inaccessible from outside (had to enter/exit through upstairs tenants space), and backyard unusable. This place is STILL under construction, they never finished. I finally gave up in August to throw in the towel and move on, and the initial response I got from AG was that I signed a 1 year lease and I'm responsible to pay them to find a replacement (whether it was advertised and administered by me or them, they would be paid extra). Several times I emailed and called this company (left voicemail requesting call back) with minimal to no response received to my concerns.... except in the very end when Kerry came back from vacation, called me to apologize, and made the transition to leave a little easier. She is the only one throughout all of this that acted like she gave a shit about a tenant being wronged.

Topher B.

For some reason I can't reply to your "feedback"
I was a tenant of yours from 2019 to 2023 I believe.
Also I've applied more times then just recently, like I said your application process is terrible, you deny people without properly checking the applications.
You are extremely rude.
Also you think you run a good business with good customer service.
Which is very far from the truth.
I do not recommend dealing with this property management business.

Brittany S. L.

Recently I received a window repair from the Glass Dr.. my experience working with them was incredibly smooth. They were very professional, quick to respond and set up an appointment date. The repairman was very efficient with the repairs, was organized and extremely professional. I am very happy with my new window and the service I received.