L
2/5
5 month update
-Garbage room ceiling+parkade walls leaking after rain
-Elevator still constantly down, slow + bouncy when approaching floors.
-Outside staircase have algae due to improper drainage
Overall, I have become even more disappointed in Polygon.
Not fixing things in a timely manner has increased consequences later on,when Polygon is no longer required to fix it. Eg. the garbage room ceiling leaking from rain will continue to worsen. Even if Polygon fixes it eventually, it doesn’t erase the harm caused by the delay itself, as the long term consequences are already set into motion. By then it will be owners who have to deal w/issues that stemmed from Polygon’s delay.
No improvement in Polygon’s customer service. Still continues to give ppl the runaround instead of taking responsibility.
Eg, patio door handle slams into the glass window due to no hinge/door stopper. Several people brought it up w/Polygon, who insisted it is not an issue, not a design flaw.It wasn’t until at the AGM where multiple VPs were present and someone brought it up that they decided to revisit, and eventually fix it.The average person will agree it is an issue to be fixed by Polygon, regardless of whether the design plans have a flaw. Stoppers are cheap + glass shatters!
I was excited for this build. My family, friends+coworkers all ask me how is my new place. I tell them all of this, which is the truth.They are shocked + asks who the developer is, so they can avoid them. When I say Polygon, they are even more shocked: ‘but aren’t they one of the better ones?’. I reply, ‘right? That’s why I risked getting a pre-sale’.They check in w/me to see whether the issues have been resolved because they are curious on how it long it takes. The issues listed are for common areas.There are still issues in my unit they are refusing to address.
Again, not expecting perfection. Just expecting common sense issues that shouldn’t even exist in the first place, be resolved in a timely manner so I don’t have to pour continuous time + energy.
I’m so tired. Will update when my unit’s common sense issues are resolved - so come back to check on how long it takes 🫠
Polygon commented below to email them. I have never NOT been in touch with customer service. It’s the same email. 4 months since the 1st review - are you telling me if I reached out to you to say I wrote the review, then my previous emails and issues would be taken more seriously, since this is a public review? 😬
***
1 month update
Cons
-Mice in building
-Paint peeling from walls due to humidity, despite ventilation fan on 24/7
-Numerous deficiencies that were very apparent + directly affects whether the building is inhabitable; deficiencies flagged by the Polygon themselves prior to closing they completely forgot about
-Parkade intercom poorly located, causing several vehicles to hit surrounding walls
-Garbage room ceiling leaking after light rain
-Elevators often down, trapping ppl + making moving in difficult; occasionally moving in opposite direction of requested floor
-Internet fibre wiring is a mess, per Telus technician after on-site inspection
-Ppl from Polygon telling us different things on how to maintain our units+inconsistency on whether we would void warranty if we followed Polygon’s own recommendations
-Polygon being slow to respond to important inquiries, leading to minor problems becoming major problems
-Polygon giving us the runaround, shirking issues that are under the developer’s scope + not the owner/strata/city
The lack of due care shows in the craftsmanship + when liaising w/Polygon. Everyone knows buying pre-sales are risky, but I chose Polygon because they have been known for being one of the more reliable developers.
I’m not expecting perfection - I know with pre-sales + the financial environment often it’s the bare minimum required to pass inspection. However, I do think there is still room in there to show you take pride in your work + your job by demonstrating due care, and unfortunately I do not see that at all. I am disappointed with my experience with Polygon.
