Empire Homes Brantford - Brantford, Ontario

MAHMOOD A.

Over the past 12 years, we’ve purchased about seven homes from Empire. Overall, our experience has been positive. The customer service representative, Pina, has been great to deal with. However, when it comes to the warranty and construction teams for new builds, the experience has been inconsistent—what used to be a strong point for Empire now seems to be affected by either understaffing or a shift in focus from quality to quantity.

Most of our concerns have been addressed, except for one lingering issue related to the rear walk-out entrance grading. This was identified during our one-year inspection and remains unresolved. I chose not to escalate it to Tarion because I still have confidence that Empire will address this before it leads to any potential water damage to the foundation. We are still patiently waiting for this matter to be resolved.

Angela H.

Im very dissapointed with Empire. I have been in my home for 8 years and they are now building a new development next to me. They have damaged my car and property and they do not care and will not work with me to correct the damage. The construction crews have very little respect for homeowners and their properties. Lack of communication, responsibility and respect. Sad to see from such a large developer in this city.

J S.

We are very disappointed and frustrated with this so called builder. they built very poorly and very unprofessional, we still try to make it work with no luck.
we have contacted them repeatedly and they have been promising for over a year to fix all the mess and damages but no one ever shows up to fix it.
i’ll include some pictures from PDI

David G.

Just wanted to leave a review commenting on an interaction I had with a guy named Fernando. He came to our home as part of the post-build touch ups. He was professional, courteous and knowledgeable. He address all my concerns and provided me with information concerning various aspects of the build. Thanks for your help Fernando!

Kian L.

Extremely disappointed with the poor quality of craftsmanship from this builder. The work done on my project was subpar and below industry standards. From crooked walls to uneven flooring, it's clear that attention to detail was completely lacking. I would strongly advise against using this builder for any construction project. One star is too generous for such incompetence

Should have read reviews before buying from them. Awful sales team, mediocre decor team and horrible construction team. Quality of build is horrendous and screwups are one too many.

Been 4-5 months and there are still issues. How can they claim the house to be close to 97% completion with multiple issues. A nightmare builder to deal with. Never have I seen a builder close a property and take months to fix some basic stuff and then ask us to use the Tarion warranty instead of fixing it.

Brandon H.

I bought my house from Empire Communities 13 years ago, it was a new build. After so many years I can assure you that if you purchase from Empire you are going to get the most cheapest in materials, most unreliable, most full of trouble house. You are going to spend a lot to fix all the "not by the code" problems, from roof to basement. Save your money and nerves, go with another builder, avoid Empire.

I am adding more information to my review. So after almost 15 years I have to replace roof decking and obviously shingles. Why? Because "professional" contractors from Empire Communities did not attach fan exhausts to the roof outputs. Check your attic and roof if you bought your house from Empire to ensure those contractors did their job by the code.

Lakhvinder G.

Went for a builder special event. It is located in the quiet end of the city with schools in the neighborhood and the trails.
Nice place for bringing up the family.

ankush K.

I recently purchased a house built by Empire. It is only 2.5 years old. Today, I called them to address that they have installed smaller furnace (40000 BTU in 2100 sq.ft.). The guy said these houses are build under ONTARIO BUILDING CODE. We cannot do anything. How city is allowing these builders to put smaller units in a big house and how they are passing their inspection. Also, my HVAC tech said that whoever did the DUCT WORK, has done a bad job. My furnace gives me drumming sound when fan starts and stops. Most of the connections are loose. I am the one who pay all the bills. Not this builder. Because they have installed smaller unit, now, I have to pay a hefty amount of energy bills. Thanks to EMPIRE.