Inland Property Management Ltd - Edmonton, Alberta

Gregory F.

Very disappointed considering in the eyes of the law, we had to give inland property management our financial documents in order to move into our house so that they could take money from our accounts and we could pay condo fees insuring a smooth transition into our home.
On top of our condo fees that were missed by This Poorly Unmanaged Property management team both their secretary and Representative did not complete and submit the information given to them. Our banking information was never Submitted therefore they did not take the first four months fees. We were also penalized interest on top of that shown on the photo. After having ongoing conversation and a meeting with them we agreed we didn’t have to pay the interest verbally. In the end inland property management did not hold themself responsible turning their back on us and charging the interest anyway.

If you may notice or are reading this review, the direct manager never has commented on my review ( like many other reviews) That is a huge indication that they do not care or have empathy or hold responsibility for the company.

I do not recommend inland property, it’s more like inland unorganized property management, or even inland not responsible for my mistake’s property management.

Thanks for nothing

Pierre P.

its been almost 16 weeks and stil mydoor buzzer doesnt work call office just to get more reasonjs and excuses
pathetic company

Angella R.

Why can't I give them zero stars? This company is a joke. Avoid them. Thus far, they have:

1) Maintained a caveat against my property - even after verifying that there was no balance owing on my account and advising me that the discharge would go out that day or the next for over 6 months.

2) Acknowledged deliberately ignoring their bookkeeping errors once I pointed them out because there was a lawsuit over actions taken that I considered to be improper conduct and refused to pay without a judge. They claim to have been advised to do this by their legal counsel not sure why legal counsel would choose to go into court with accounting records that very clearly showed a $1000 duplicate charge as well as other smaller errors on top of the disputed amount but even if true, I can only interpret this action as showing a willingness to knowingly provide false evidence that, if accepted by the courts as true, would result in the recovery monies not duly owed to the corporation.

3) Provided statements clearly demonstrating that payment dates had been changed in what I can only ascribe to be an attempt to inflate interest charges? Any other possible motivation eludes me. They claim that this is how the statements come out of their accounting program. If true, then the only possible explanation is a deliberate redating. Or they are lying

4) Provided quotes for FOIP requests of double the hourly rate that was quoted for additional subsequent requests made after the judge made all of these legal issues go away (at no cost to me). I'm sure we can all speculate as to why the rates changed. They have provided an alternate explanation that they "just wanted the issue to go away" in spite of the fact that this FOIP request was in no way related to the already resolved legal matter. Their photocopy rates were higher than allowed by the condominium property act and case law determined by the FOIP officer. Even so, they advised me that the amount had been approved by the FOIP officer - who to the best of my knowledge had no reason to look into the matter (at that time - he very likely will have reason now)

5) Failed to provide me with notification of the annual general meeting (that had not been held since 2019) They, of course, support this failure to convene the AGM as an action that they argued was permissible and/or justified due to covid even after the government removed the moratorium and added the requirement to convene. In fact, they advised me that "multiple corporations" made that decision. This failure to notify me was after my repeated requests notifications and reminders. This was neither sent to me via email, as all correspondence to date had been for the past two years - nor by mail to the address I provided, while still stipulating that I wanted correspondence by email.

This is only one unit of the many that they manage in the many complexes that they manage and certainly hasn't painted them in a very good light for me. They have only managed my complex since about October of 2020 - so less than two years. According to them they are doing their best, and mistakes happen. I agree that they do - but these are a lot of "mistakes" in a very short period of time and, to date, they have yet to acknowledge or apologize for any of them. In fact, when I told Trevor that he was lying to me he threatened to sue me for slander.

Somehow, in spite of all of this, they cannot imagine why I am, finally, after 20 months of sheer hell, not being nice to them.

Do yourself a favour and go elsewhere.

Edited to respond to owner:

This is your version of damage control? I told you about this review a year ago when I made it. The problem then is the same as it is now: Truth is absolute defense. This isn't the first time I've seen you respond to a poor review with a threat of a lawsuit but I am curious about the timing. Could this possibly be because I advised you that I complained to RECA and am planning to reach out to the media to do their own investigation?

Braeden J.

Completely unprofessional. Left the garage door for our underground parking open so long (4-6days) that someone broke into a vehicle and stole a garage door opener and then closed early the day they reprogrammed the garage so no one has access. Didn’t even send an email just left a note by the door that we won’t be able to use the underground parking oFriday and then closed at 3:30 instead of 5:00 so that we can’t pick up the new openers (at their office across the city from our residence) or use it all weekend. Street parking is going to overflow and the emergency line just said it’s not their problem.

In regards to your response, there was zero communication on what was happening with the door besides your one “sign” and if you’ll reread my initial review you’ll understand that the door being closed as we speak is the more pressing issue which is 100% in your control and again, could have been communicated better to the residents.

When I contacted your office to pick up a new remote, as directed by the “sign”, I was told you close at 4:00 so I drove to the office only to be told by the emergency line everyone left at 3:30 and there’s nothing that can be done. I was also told by the initial contact that a drop off was NOT possible and the only pick up site is your main office.

Save your regards and please take some pride in your company,

Braeden

kyle G.

Only at 10.75 months in my 12 month lease, and i gave my end of lease notice more then the standard 30 days prior (because I had to) and they are already scheduling viewings for my residence. 24 hours notice prior to a viewing is understandable but having strangers come and go doesn't guarantee a peaceful living situation. Especially when my bathroom ceiling has leaked 3 times within a 10 month period and I have been more then reasonable towards the 'repairs', I was told I 'learnt a lesson' by this rental company. As many late nights/days have to be taken off work for 'repairs', I have to let my fur baby go away until I find myself a forever home, for people coming and going from my residence I do not feel safety for her. I feel as though 'repairs' I've been dealing with are quite a fuss towards my peaceful living standards, but also having tours of my residence while I am still present, is not more then a 'get out' as more of a ' please, you owe me money'

Drakenbakken

EDIT: Even their response to this review denies responsibility. The towing company does NOT patrol, that is an out right lie. The car was reported wrongly from another resident and you guys directly authorized the tow from that alone with ZERO evidence. I'm even more mad now after that reply.

They towed a visitor that was parked for only an hour because they didn't like "How often" they were visiting.
Also refused to refund when presented with evidence and told me the same car can only visit twice a week... What if you have Homecare? Personal care? Family visiting? A boyfriend? A contractor of any kind? Too much D&D and my friend is going to get towed?

Samantha M.

The level of service that was received from Inland was very poor. As a landlord, you would assume that you would be informed of any changes made to the lease of the property you are asking inland to manage. But, that simply isn't the case. Inland treats the properties for rent like it is their property and they can change the contents of the lease that was originally discussed whenever they like without informing you. Not to mention, if you need to get a hold of your rep at the company, it is extremely hard. It took me 2 weeks to hear back from them about my own property and that was only after sending multiple emails and calling and explaining my situation to the receptionist (who was probably the most helpful employee they have at their office). I was under the assumption that hiring a property manager would be easier and lift a burden off my shoulders when it really just made it worst.

Nick H. B.

"Regrettably, my recent experience with the company has been disappointing. The sudden change of the main door key Park View Apartments 106st 110 ave, without prior notice during winter made accessing my property incredibly difficult. After enduring a lengthy wait on the phone, I spoke with Charles, whose attitude towards customers was unprofessional and unpleasant.
He just said I’ll call you back once the manager responds; so what does he wants us? Wait in the cold outside while waiting for the key so we can get in?
Very unprofessional and rude!