Madison Group - North York, Ontario

1621175 O.

Disappointing Experience with Madison Homes - A Very Dark Phase at Nobu Residences and Hotel in Toronto. Hallways Unfinished, Construction Ongoing, Cheap Finishes

I recently took occupancy of a condo unit developed by Madison Homes, a name that was once the epitome of luxury and quality work, but I must say, my experience has been far from satisfactory. While the promise of luxury living in a bustling King West neighborhood was enticing, the reality is quite different.
Firstly, upon moving in, I was shocked to find that the hallways are still incomplete. There is exposed floors with lots of dust, workers are in there on every floor while you are supposed to move-in to your unit. There are nails on the floor, concrete rocks, and the whole building is in such a pre-mature phase, unsafe for move-in but somehow Madison Homes thought it was okay to grant occupancy and let the purchasers live in a state of absolute chaos. It's unacceptable to offer occupancy in a building where essential communal areas are not finished.

Constant noise, dust, and disruptions make it nearly impossible to enjoy any semblance of peace or relaxation. It's frustrating to pay a premium for a property only to be subjected to the inconveniences of ongoing construction. I am shocked that the team at Nobu has not took any actions against Madison for putting their brand at risk as well by offering a product that is far from the standard of Nobu. While we bought our unit in pre-construction phase, we were shown a dream that this will be far better than the luxury you experience at Nobu Mailbu, Los Cabos, and other establishments. Given the brand image that Madison Homes carry, we trusted them and believed in this dream. It was just a couple days back, the whole building was blacked out as there was no power and we were left stranded in our units, fearing for what is going to happen next.

As if that wasn't enough, the quality of finishes in the condo unit is downright disappointing. From flimsy cabinetry to poorly installed fixtures, it's evident that corners were cut in the construction process. The cheap finishes not only detract from the aesthetic appeal but also raise concerns about the longevity and durability of the property.

Overall, my experience with Madison Homes has been underwhelming, to say the least. I would encourage them to stop granting occupancy till the building is in a better condition and safe for residents. I also urge the team at Nobu International to reiterate whether they would still be looking to open their flagship restaurant, the first of it’s kind in Toronto, under a building where the quality of build is nothing but a disappointment.

Warren G.

Lack of ownership, accountability, and urgency to resolve south facing vent at 35 Mercer pushing 85dB noise to all residents.

Toronto noise enforcement issued an order to comply in September against the property, and have seen no one on site to bother following up i.e. add insulation around the vent.

Residents and the restaurant visitors do not appreciate such a loud noise 24/7. Please stop deflecting or provide political/corporate response. Step up to the plate and fix the issue.

Muntaha K.

We had a very upsetting experience at 1940 Eglinton Avenue East earlier today. We arrived early in the morning for an appointment and needed assistance with the elevator as we were unable to access the floor we wanted to reach and there was no one available to help. When we used the elevator intercom for assistance, the building operator unexpectedly approached us and began yelling in an aggressive and intimidating manner.
His behavior was completely unprovoked and made us feel harassed, unsafe and deeply distressed. It's shocking that someone acting in such an unprofessional and hostile way is responsible for managing the building. We hope this individual is held accountable for his actions.

Choy C.

We have worked with many builders, and Madison Group was by far the best builder out there. The process from start to finish was an amazing experience.

We are absolutely thrilled with how our home has turned out and could not have asked for a better building experience. We would recommend Madison Group, without hesitation, to anyone looking for a quality home builder! My husband and I are both very picky people, we changed our minds on some things so many times, but Nancy our design consultant was always there to help us through every decision, big or small, from layout design to selecting every single interior finish. Shelley was excellent at providing the highest possible service one could ask for after closing. She was always friendly, attentive, and super responsive, just amazing to work with! Thank you, Madison for having such an amazing team.

Thanks again for building us our dream home. We would recommend Madison Group to anyone who is in the market for building a new home.

Dave K.

extremely disappointing after sale experience with Madison (Nobu)
1. unresponsive customer service with failed promises
2. more than 3 months since final closing and they have failed to install laundry. unit is not being rented out because of this. it seems like they don't care
3. build quality is ok compared to other precon, but what you see is what you get. they don't have a proper after-sale process

Alla K.

We have dealt with other builders before. Madison group so far has been a really positive experience for us, including design appointment, PDI, customer service, and your legal department. I really appreciate your kind and professional people and fast responses. I would definitely want to have business with Madison group again.

Mark V.

Very happy with my home purchase. Beautiful community, lovely home design. Design centre staff was great to work with, even sourced materials I wanted which they didn’t offer. Worked with me to delay my closing when I had to delay due to my own scheduling. After sales staff has been friendly, accommodating, responsive, hard working. Not the first time I’ve bought new from a developer and this experience has been vastly superior to the last.

Theresa P.

I have been living at The Madison Condo - 98 Lillian Street, since occupancy was permitted. The level of design is like no other in the area. When I have guests come visit, they are always impressed. I find the staff to be very friendly and accommodating, trying their best to please the residents. The amenity spaces are absolutely gorgeous and well maintained. I am very satisfied with Madison Group, the builder, and have enjoyed living in this building since day one. I highly recommend.