Mini Mall Storage - Timmins, Ontario

Alecia J

AVOID AT ALL COSTS

College student son stored dorm room items for the summer to come 10 hours south home to work. Got an email in early July saying locker had no lock and to come check it out. Can't because 10 hours away.

Update Monday - They called son today and will review footage and call him back. Hoping it isn't a long wait but glad they made contact.

Update Friday - There have been a few calls and emails back and forth. It seems the unit was rented to my son without him being shown, just told what number to put his stuff in. The locker pics sent to us are not his contents. Guessing husband and son will both have to take a day off work (lost wages for both) to drive from Cambridge to Timmins (8+ hours each way) to confirm which locker he had and whether his stuff is still there. It is VERY hard to reach anyone at the actual site. Cibi has been responsive but very hard to contact. Son is sending photos with the location he stored at marked on Google Maps and hopefully Cibi is able to locate the locker with son's lock on it. We were also told he doesn't have insurance on the unit, however he was never offered insurance, there is no contract, everything was done via telephone for setting up the rental.

Will keep updating. Still just really hoping that this is a big mix up but I am concerned that between mid April and the end of July nobody noticed that the locker my son supposedly was assigned had no lock on it. Really hoping his stuff is just in a different location and that someone mixed something up along the way.

Update: it has been over two weeks and still no answers. Son signed up over the phone. Arrived on site and gates were open. Went to what he thought was his unit and started storing his stuff. There was never anyone working on site, and the gates were always open. Son sent photos, over a week ago, of where he put his stuff and has asked for photos of locks in that area to confirm his stuff is safe and locked and has received no response at all. We live over 8 hours away and the fuel and missed time from work is going to cost us significantly. Do not recommend anyone store anything with this company. To top it off they are saying he doesn't have insurance... He was never offered insurance. He was told $114 a month and yet somehow it keeps coming in at $184 a month. Something is VERY fishy here. Not trustworthy, impossible to contact... Ideal would be a Zoom (or whatever else) video call from an employee walking down the aisles so son can be assured his items are there. School starts in three weeks and we have no idea if his stuff is missing or not.

Update: Weeks later, still no answers as to whether the stuff is there or not. Son suspects they wrote down a different unit than he was told to occupy. In the end we will know in two weeks when he goes back to school, but it is going to really suck if everything he needs for school is gone.

Update: over a month and still not resolved. They "forget" for weeks, they say they will send you info and it isn't sent. One way or the other we should know this weekend because our child goes back to school. If his items are gone the storage company better be prepared to furnish his dorm room and pay for the missing items needed for college this fall.

ABSOLUTELY DO NOT RECOMMEND.

UPDATE: AND NOW IT SEEMS EVERYTHING IS GONE. THE LOCKER HAS NO LOCK. OUR STUDENT IS MISSING EVERYTHING AND IT TOOK MONTHS FOR THE STORAGE PLACE TO EVEN SORT THAT OUT. THEY RENTED THE LOCKER WITHOUT PAPERWORK, COMPLETELY OVER THE PHONE, NO DISCUSSION OF INSURANCE, NOT OFFERED OR MENTIONED. KID TOLD RO USE LOCKER 13 SO FOUND 13 AND USED IT.

ABSOLUTELY BEYOND LIVID. HAVE TO NOW REBUY A WHOLE DORM ROOM OF STUFF, CHANGE LONG WEEKEND PLANS, MAKE A TEN HOUR TRIP NORTH, TRY TO RENT A TRAILER, COSR OF GAS AND ACCOMODATIONS.

THEY BETTER FREAKING COME GOOD ON THIS LOSS. ABSOLUTE SCAM OF AN OPERATION. APPARENTLY NOBODY WAS WORKING THERE FOR MAY AND JUNE. WHERE IS OUR CHILD'S STUFF

Jodie g

Worse company ever all they are is money hungry. Every few months they up their units. My unit has gone from 80.00 to 175 in the matter of less then a year. If i had somewhere else to store my stuff i would totally pull out and I have one of the smallest units there. Not heated or anything. And they only give you 1 month notice they are upping their prices. Store somewhere else if you need to store your stuff they are beyond ridiculous with the amount they charge. At this rate I'm going to have to move into the damn unit

Mark Kinsman

Was in need of a place to store our stuff preparing for a move. We were hooked up with an 8x20 Sea Can within minutes and for an amazing price. Containers are clean as is the facility and it’s safe and secure as it’s gated. We also love knowing that we can access our container 24/7 and can come and go as we please. Just adds a little peace of mind while we await the keys for our new place knowing that our contents are safe and secure while we wait. Thanks for the great experience Melanie! Much appreciated. We highly recommend this place.

Amanda

Recently inquired about a storage unit, and Angela had all the right answers for all my questions on what I would need for my belongings. Mark was kind enough to bring me to the lockers and show me the variance of sizes and was very pleased at how well-maintained the yard was. Keep up the excellent work guys.

Tom Moore

The rent is a bit high for the area… but I’ve had nothing but great things to say about the service I’ve received from Melanie. Very responsive and proactive in dealing with issues I’ve had. Although my visit there was short lived, I would definitely rent from here again just from the positive experience I’ve had with their staff. Hard to find a storage unit with good responsable staff!

Emmylou Schelling

Had to arrange a storage unit for work and my experience was absolutely amazing. Marlene is incredibly knowledgeable, efficient and kind. She was able to provide me with all the details of every storage unit along with the vacancy and when they would be available. It was such a quick and easy call with great outcomes! Thank you Marlene for helping us out!

June Hogan

I was in a few weeks ago and was greeted by Melanie . She was very friendly and her service was excellent . Sadly though the storage units where a bit to expensive for me at this time . Thank you so much Melanie .

Bryce Petterion

New ownership doesn't care about anything but money. Now you need to pay for 'insurance' and the amount they cover doesn't come close to what is in storage. If I had extra money I wouldn't have my stuff in storage. Try to explain it to them but they don't care. Then they call you 3 times, send 5 emails with fees attached to it that shouldn't even be there. They just hope you don't notice and pay so they get the extra money. Only NEWER accounts with 1 review ever have left this place 5 stars. Can't wait until either another storage facility opens up or I can finally pull my stuff away from this place. 0 stars if I could.