Minto Design Centre - Ottawa - Ottawa, Ontario

Susan L.

My designer Devon - she was a pleasure to work with, very kind, professional, knowledgeble, and did not hesitate to reach out to her contacts if there was any question she could not answer. I had a medical issue during our first appointment. Devon went out of her way to help me (I am from out of town) even though we had only met 30 minutes earlier. She helped me look for medical resources and even offered to accompany me to the medical facility. I am very grateful and appreciative of how caring and helpful Devon was. If she is representative of all Minto staff, then I would highly recommend Minto. We were able to complete the design choices as scheduled, though no doubt, Devon must have worked on her own time to ensure everything was completed as planned.

Tony T.

The design expertise, product knowledge, customer understanding and appreciation of the client’s needs is what made our Minto Design Centre experience an excellent one. Working with Reem was simply outstanding. She was available throughout the design phase (even weekends) to discuss our selected options and the numerous changes that were subsequently made. We are 100% satisfied with the options selected and are now extremely excited to see them placed within our new home. We cannot stress enough just how wonderful it was having Reem in our corner! Thank you!

Dorian B.

The design centre is the place where Minto designers let you choose your finishes, and optional items for you new house. It's a step in the process where you need a hand from a knowledgeable person, with an eye for colors and interior design. Sandy helped us in the process, making it a nice and frictionless experience. We'll have to wait and see how it's going to turn up in the end.

Adam H.

Our design consultant Victoria was excellent. My partner and I are thankful for the flexibility of walk-in appointments and scheduled appointments.

Don M.

My experience dealing with Minto for upgrades in my townhouse has been beyond annoying. It's absolutely absurd how they continuously shoot down any ideas with silly non-sense excuses, as if certain upgrades are somehow off-limits for townhomes.

- **EV Charging System:** Despite my willingness to invest in an EV charging system for my garage, Minto flatly denied my request, citing that it's not available for townhouses!! Yes, so what?! What is the issue of making it in a TH, you don't any resoanable answer!

- **Kitchen Cabinet Upgrade:** Wanting to enhance my kitchen with glass doors/shelves seemed like a reasonable request, one I was more than willing to pay for and i'm 100% sure they have it. However, Minto once again shut down the idea, claiming it's not available for townhouses. What does this has to do anything with Townhouses, again non sense although our TH kitchen size is bigger than most of their 30" singles and even if it's not what the door and shelves have to do with any sizing

- **Laundry Room Cabinetry:** The lack of cabinetry options in the laundry room was another disappointment. Despite seeing it in their show home, Minto stated that it's no longer offered for my townhouse model due to the size and depth of the laundry space in that model. B.S it done perfectly in the show home, but Minto is just annoying and lazy!

- **Mud Room Door Removal:** Even something as seemingly simple as removing a door in the mudroom was met with No, there's no option to delete a door in Townhomes. BIG B.S incompetent builder hiring incompetent contractors

You don't get except parrot-like repetition replies that doesn't make sense whether from a design or constuction point of view.
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Minto Replied on my previous review with another parrot like replied basically a recorded message that make no sense what's so ever as follows
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Our selections are always evolving based on feedback and are added or discontinued in response to customer interest, value and construction feasibility and/or availability for each specific model. As a quality volume builder, we ask that our homeowners choose from the list of available options, rather than custom or one-off requests, which ensures each selection is vetted beforehand to meet building code and work with the existing conditions, systems and design of the home. We do our utmost to convey the Flex Plans and options available beforehand
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- "Our selections are always evolving based on feedback and are added or discontinued in response to customer interest" ----> So i'm a customer as well and purchased multiple homes with Minto for myself and other family members, so you don't get to set my interests or decide what i should have or should not have. You don't care about customer interests or any of that BS because we didn't ask for something that's not feasible or custom made. It's done in your show home for the same model and i know that many ppl asked for it but you just can't find an excuse for being low quality builder

- "As a quality volume builder, we ask that our homeowners choose from the list of available options, rather than custom or one-off requests, which ensures each selection is vetted beforehand to meet building code and work with the existing conditions, systems and design of the home" ----> You're not a quality builder. Minto's one of the worst rated in Ottawa (CHECK THIS FACT) and we didn't ask for something custom, everything is in your design brochure/options you shared with us, already displayed in your design centre you just can't find a good excuse for the non-sense you're replying customer with.

Having a nice Kitchen cabinet doesn't violate build code nor deleting a poorly placed door will in any sense but you know what violates build code it is building houses with poor quality insulations, poor finishing, delivery houses without detailed inspection, missing customer's requested upgrades and etc

Syed K. A.

We came here for our new home. Our design centre specialists Melissa has been great from the get go. She has been very patient, humble and accommodating. Truly amazing experience.

Tina B.

Sonia is absolutely amazing. We are two extremely picky people and we brought a fussy 3 month old baby with us to all of our appointments. We changed our minds about a million times, extended appointments, had baby screaming at times, and probably drove Sonia absolutely crazy but not once did she show any frustration or waver from being her beautiful, cheery, happy and helpful self. She made us feel like family and we’re considering buying more houses just so we can see her again, lol. She is an awesome individual - smart, sweet, beautiful, funny, knows her stuff, but isn’t pushy and will ultimately let you take the lead (but will still guide you when you need it!) Katrina was also a huge help in allowing us to make a few key changes to our home that again, due to our pickiness, would’ve made or breaked it for us. Front desk staff was also always so kind and friendly. Coffee and snack were amazing. Sonia still takes first place over the coffee bar, though.

Scott

Your options will depend on how much work your designer is willing to do for you. This has become evident since moving into my home and speaking with other neighbors. Having worked in residential construction I know what we asked for was minimal and possible. Now seeing neighbors with options we were told were not possible is very disappointing....