Minto Warranty Office - Barrhaven - Ottawa, Ontario

Evg S.

Terrible warranty service. This is my second year since I moved to a brand new house built my Minto. Warranty service is simply ignoring almost all my claims except interior walls painting. The ones that they fixed, have been fixed terribly and I have to re-do it myself now. They ignore emails, you can call them and sometimes if you are lucky enough you can even talk to human, but your request will be ignored anyways. They had to replace my kitchen cabinet doors one year ago, but I'm still waiting.. One kitchen cabinet door was taken off by the kitchen company so we live in new house with damaged and incomplete kitchen for more than one year and Minto simply doesn't care. I would strongly recommend to stay away from this builder...

Update as of Nov 15, 2022. Nothing changed. After emailing a warranty manager has been assigned. Good man, promised to fix all my claims withing a couple of weeks. Well few months gone but I'm still where I was.. Some items outside of the one year form are still remaining. The one year form claims ended up with the agreement/compensation but even that takes 1-1.5 month for Minto to complete.. Still recommend to stay away from this builder. Cheap quality built, terrible warranty.. I would put "-5" stars but the minimum I can is just one..

SUN J.

long story short. My property is in the second year of warranty. no sign of gaps to the floor at the beginning, then no report to tarion. look at the job done by Minto contractor, you can fit a coin into the floors, not just one place, there are 3 places. Since there was no sign of gap need to report at pdi or 1st year, neither tarion nor minto will look after your flooring. contact minto many times, they tell you too bad you are on your own now. Paid so much money to get quality not belong to this level of Company. Good luck on your purchase. The company will tell you, you are on your own even this is an obvious poor job done by minto

Cara A.

Ignoring emails.
Most claims rejections
Absolutely nothing gets covered under their 2nd year warranty.

Welcome to Mino mastercare Barrhaven!!

Things promised in first year are still pending. Most of the claims are rejected to get covered. When I claimed in my first warranty, they asked me to wait until second year. When I asked that in my second year warranty period, they say now it is not getting covered.

If one wants to have all the pain in dealing to get things fixed in their new home - Minto is the place.

No courtesy to reach out to queries. I wish I could give them maximum negative rating.. Unbelievable!!

Update: Customer executive reached out promising me to get back after looking into the matter and guess what - never heard back! So unprofessional

Scott M.

The employees are great. But aside from a few nail holes they've not fixed anything permanently since we moved into our new Minto home. It can get dangerous when dealing with things like outside siding, which could fall and injur a neighbour or child. The same loose floorboards and stairs we experienced on moving in are still not fixed over two years later. Do yourself a favour and either do it yourself (you may not think you can do it better, but trust me you probably can) or hire a reputable company. Your Minto "warranty" could lead to water infiltration or the injury or death of someone. Don't take the chance. There is a reply about how I have recieved an email detailing the above and beyond. And what aspects are home owner responsibility. So far I have not. On a two year old house siding should not fall off, and definitely not more than once, and definitely not the same piece of siding more than once. I am not aware of any outside window or siding maintenance as a home owner I am supposed to do to keep the siding on my house in two years. I am also unsure as to what stair maintenance would be required within two years as well. Just know that after you move in to your Minto home, getting things fixed will not be easy. And it could get dangerous. You're on your own.

Sally D.

If I could give -10 stars I would. Minto Master Care was supposed to send us a company to fix a broken kitchen counter at our new build. They scheduled 5 visits up to now and the carpenter never shows up. We have taken time off work for every visit only so the guy doesn't even show up. Christian from Minto Care keeps apologizing but goes back to use the same sub contactor again only to not show up once again. They don't seem to care that peoples time is worth money. I will be leaving bad Comments everywhere I can.

Vyoma C.

My husband and I purchased new home from Minto 2 years back. As pathetic as their warranty personnel are, service is twice pathetic. Nothing gets fixed. Customer executive responds to 1 star rating and promise to look into the matter and like other person mentioned - never hear back from them.

Abdulhamid Y.

Short and clear suggestion to who would like to buy a brand new house!!! Just Avoid from Minto Houses especially in Barrhaven and Manotick sites. Their management is the worst all around the city. The management is lazy to fix their 30days repairs even more than 6months passed. They do not care owner after the closing, and even their houses quality is pretty worse. They work with cheap, untalented trade companies, and I do not know how these houses pass inspections! If you would like more boredom and frustration in your future life this is the exact builder!

Al L.

Emails get ignored, moved in 6 months ago and 30 day warranty repairs were barely completed. The lack of coordination and communication is disappointing for a company as big as Minto. Do better.