Kiran V.
5/5
I recently embarked on a journey to British Columbia, with my wife and 3 yr old son, transitioning from over a decade of life in Ontario. Our aspiration was to establish ourselves in this new province and procure our inaugural Canadian home.
Intrigued by the prospects of a fresh beginning, we encountered a notable challenge: acquaintances were scarce in our newfound home. Relying on the guidance of our landlord, we sought a reputable real estate agent, leading us to Nancy Chen. Although initially hesitant due to her location in North Vancouver while we sought property in Maple Ridge, any reservations we held were swiftly dispelled upon our introduction to Nancy.
From our initial interaction, Nancy exhibited an extraordinary grasp of BC's real estate landscape. Opting to enlist her as our realtor stands as a decision that has since proven to be among the most rewarding in our lives. Nancy’s approach was characterized by her remarkable patience and reluctance to press us into hasty property purchases. She remained a constant pillar of support as we grappled with inquiries and uncertainties, her presence only ever a phone call away. In circumstances where the likelihood of property being liked was uncertain, Nancy's commitment remained unwavering, even attending Open House visits with us.
Nancy's most striking attribute was her commitment to candour, grounded in facts. Regardless of my fondness for a specific property, she displayed honesty by explaining to us the potential downsides. This integrity shielded us from making incorrect decisions amidst a frenzied real estate market. Her intuition extended to recognizing unspoken needs, such as the cultural preference for East-West facing homes for those from India.
Over time, our trust in Nancy solidified. She became more than just a real estate agent and we started to consider her as a close advisor who always had our interest first. Beyond her core responsibilities, she extended her assistance, guiding us to reputable lawyers and mortgage agents. Her data-driven approach resonated with my decision-making style. Whether deliberating over bidding strategies or finalizing offers, her meticulous attention to detail shone through.
In the face of disappointments and setbacks like loss in bidding war, Nancy's boundless optimism and unwavering support helped me keep my spirits up, ensuring that hasty decisions born of frustration were averted. Her flexibility in communication and meeting arrangements further underscored her dedication. Conversations unfolded in parks, cafes, and the comfort of our home—her kindness even extended to our three-year-old son, a gesture that was never taken for granted.
The pivotal weekend when we won in a bidding war for our new home was marked by intensity. Amidst multiple open houses and a whirlwind of choices, Nancy's calm and guidance prevailed. We secured the victory at midnight, a moment of exhilaration that stood as testament to Nancy's instrumental role in our home ownership journey.
The period between bid acceptance and property closure was marked by Nancy's unwavering support. She coordinated viewings, offering essential insights in a landscape made more complex by a less-than-professional seller's realtor. Nancy's succinct and precise communication mitigated complications, allowing seamless interactions.
Even beyond her professional responsibilities, Nancy's generosity surfaced—her offer of a truck for our relocation was a gesture of goodwill that defied convention. These attributes are, without question, a rarity.
Our remarkable journey, made possible by her dedication and expertise, prompts us to wholeheartedly recommend her to any aspiring homeowner within Metro Vancouver.
