Northern Vision Development - Whitehorse, Yukon

Wei Q. Z.

Got scammed by Chief Isaac Mechanical, a subsidiary and a disgrace of Northern Vision. Contacted both Chief Isaac Inc. and Northern Vision and got cold response. What a shame on a business that scam visitors in a remote area, and not taking any responsibilities. I was told Northern Vision owns half of Dawson City, which allows them to bully and do whatever they want? Here is my experience.

Charged way too much for putting on hey wires on muffler.... Chief doesn't do that. Regret dealing with them.
We are travelling with 4 young kids, and waited in his office for less than an hour when his mechanic decided to charge us for 1.5 hours, without a quote or estimate upfront. They put hey wires on my muffler. I already had hey wires when I arrived at the shop. The guy who runs the office or owns the shop didn't even shop up to charge us, but asked his mechanic to do the "dirty work". Charging $200 for putting on hey wires for a family in trouble. How do they sleep at night? There is another mechanic right by NAPA. No wonder no one recommended Chief Isaac to us. We were disgusted and they ruined our trip.

Tim N.

NVD refuses to clean the carpets in the building because they will be replaced in 6-12 months. The halls are disgusting. There was vomit in the stairwell that was only scrapped away but still smells on hot days.

Sarah O.

I recently participated in the Sourtoe Cocktail in Dawson City and, curious about seeing who the past members of the club were, was told by the Toe Captain that NVD in Whitehorse had the old books and in particular to contact the VP of Marketing and Sales Adam Gerle about taking a look at the old books.
I emailed Adam Gerle on September 9th asking about the books and if I could arrange to see them when I returned to Whitehorse. He never responded. When I returned to Whitehorse I called (on September 16) Adam's number as listed on the website, the phone rang and was answered before being hung up in under a minute. When I called again the phone rang but went to voicemail almost immediately, I explained again to Adam my interest in seeing the books and that it was my last day in Whitehorse and that I would really appreciate him getting back to me and gave detailed ways he could contact me.
After waiting two hours for a call that never came (and by the time NVD closed at 5 still never came) I went to the NVD office as it was close to my hotel, or so I thought. While the NVD logo is outside the building none of the signs inside direct customers of where to go if they're actually interested in speaking to someone in their offices. I then called the main number for NVD but was unable to talk to anyone, and without the right extension (and with radio silence from Adam) I was stuck on the menu.
I am very disappointed that I never heard from Adam and that I was unable to see the books. It may seem a small thing, and while the Sourtoe Cocktail is certainly an odd thing it is an important and quirky part of the Yukon's history and that includes those books with the past 96,000 members names inside. It's unfortunate that such an intriguing part of history is being kept by this company that refuses to let interested visitors see it, or even gets back to them about it.

Maria R.

Michal

Robyn G.

S

Kyla B.