Qualico Edmonton Regional Office - Edmonton, Alberta

Maria K. E.

I would give this company a -0 if I could, but the best I can do is 1 star. The service is terrible, and I have to pay $500 for last-minute changes—an outrageous fee they justify by claiming “too many people are making changes last minute” A company like STREETSIDE/Qualico should be able to waive this fee, but they choose not to.

During my walkthrough today, I was extremely disappointed. There was no dishwasher and no communication about it. With the amount we paid, I expected much better.

I will not recommend this company to anyone. Customer service is awful! I have read the reviews about them and I definitely agree 100 percent.

Matt P.

Terrible at managing the construction in their neighborhoods. They let garbage run amok and the whole new neighborhood you paid so much to buy a poorly crafted home to move into is full of trash… and they do nothing to clean it up. It’s pathetic really, and disgraceful. If you love cleaning up garbage literally every day, buy in a Qualico community. They’re chocked full of trash (and I’m not just talking about the quality of who’s building there)

Navi C.

The absolute worst customer service I have ever experienced. We purchased our house in Jan 2021 and experienced a toilet issue at the end of the year. We had our one year warranty walk through around the same time and created a list of items with the individual James Rose sent by Qualico. Fast forward many months and we had not heard back. When I reached out, I was notified that James Rose no longer worked for the company. No one bothered to follow up on the outstanding items. Since 2022, I have been following up and trying to get the outstanding work completed in my home. I am passed around every single time.
I have used up my personal vacation time and have had Qualico skip appointments or cancel the day of. Or like today, have someone show up who wasn’t given the correct information. The workers themselves are baffled at the miscommunication. I have patiently waited and tried to have this matter resolved but each time there appears to be an issue. The outstanding items are so simple and could be completed within a few hours but they just keep dropping the ball.
I would never recommend this company. Terrible customer service. You’re better off going through a builder who doesn’t use qualico service q. It’s absolutely not worth it.

Inna M.

Buyers be aware! I have listed multiple things to be fixed what ever must be fixed due to their insurance but the company’s compliance is nearly to 0.
They expect you to adjust and wait as long as they decide and they decide what’s critical repair and what’s not.
For example my bathroom tub faucet was leaking hot water and I was living like that for about a week until they decided to get a plumber. Hot water leaking, for a weak, the place is accumulating humidity and condensation, the recommendation from qualico was to run a fan in a bathroom? Really? I pay $500 for maintenance fee, place is fairly new,insurance is active-so why do I have to wait when it’s an emergency. It was not dripping, the water was running due to broken sealing/ring inside the faucet.
My fault? I don’t think so, as it was installed wrong at very beginning.
So conclusion is the quality assurance and quality control of materials are at very bottom with this builder. Nothing has been fixed and they won’t.
Just gonna sell this place to forget the experience.
Also, all appointments I have scheduled with contractors builder hired to do specific jobs- they could never make it. Excuses. Flooring- no material, fridge with appliance company was being fixed for a year. Door is splitting at the bottom, should be coming tomorrow as they rescheduled my previous appointment with out letting me know and I’m supposed to be accepting that as normal when I take a day off in the middle of the week as they don’t work weekends, so I can work weekends? Really?
After the fridge was fixed and
it looked worse than it was before repair, I’m scared to arrange any repairs as I doubt in professionalism of any contractors the builder hired . Very disappointed.
I woke in retail and if I was feeding Canadian families like the builder provided insurance services people would starve or get poisoned from consuming bad or not fresh products.all my experience is critically poor starting from materials and ending with customer service.
That’s honest review and I’m not mad at anyone but myself.

Gurman G.

Dawnamarie I. helped me with issues that I was having with my portal for the 1 year mark of my house purchase. When I tell you she took care of everything, she truly took care of EVERYTHING and then some more! Professional, friendly, helpful and got it all done efficiently and effectively. She really provided service beyond expectation. Thank you Dawnamarie!

Harpreet S.

DO NOT BUY FROM THIS BUILDER IF YOU WANT A GOOD HOME BUYING EXPERIENCE!! Bought our first home from Qualico. Was a horrible first time home buying experience mainly due to their terrible customer service, poor craftsmanship in the homes and the poor follow-up. The sales lady at the beginning, who helped us buy our home was great, super informative, helpful and empathetic. Beyond that, the customer service is terrible and I mean that in all other areas of Qualico. The craftsmanship of our home is of terrible quality. The follow-up to fix deficiencies in our home is lagging or non-existent. They brush off home deficiency issues like it's not their problem. Seems like Qualico wants nothing to do with you after you take possession. They definitely don't take responsibility for their actions. They either make up excuses or it's your problem. I feel like I have to be a nuisance and consistently contact the employees responsible for specific areas in our home in order to receive a response.
Design Q, the interior design part of Qualico has TERRIBLE customer service. They're very unaccommodating, rude and lack sympathy. The secretary Lynn is exceptionally rude. They rush you through your appointment and have no consideration that we spend thousands of dollars on our home and would like to ensure that we're making the right decisions. The girl that helped us with our interior design of our home lacked knowledge and seemed very green. This was not helpful at all considering we're first time home buyers.
All in all, stay away from this builder. The cons definitely outweigh the pros.

Kamaljit S.

I have been living at Tamarack Condos for over 3 years now. Every year waterline freezes and my heat stops working when it is extreme cold.
They put in a heater in my garage for the entire winter to avoid waterline freeze.
I was promised to get reimbursement but i never got anything back from the company they simply refused to pay me and offered $40 as reimbursement later on.
It is not just me, my neighbours are also having similar issues. House is made of cheap quality. No initiative have been taken to fix this. I hope new condos they are building are better. Please do your investigation before buying. i do not recommend this company.
i usually do not post this but now i think it is too much. waterline froze fourth consecutive year.

Nicole P.

You will have to chase them down for any service requests for months and months with no resolution.