Rock Solid Property Management Inc. - Greater Sudbury, Ontario

Emily Howitt

Would give less stars if I could. Landlord won't apologize when their building is broken into resulting in your stuff being stolen. Will rent out apartments with mice and cockroaches. Will ignore maintenance requests then send messages asking if it was resolved. Buildings all leak. Laundry never works. Apartments will have holes that aren't patched.

If you want to have trauma from renting then this company is the best to go with.

Amit Singhla

Update August
Unit 2 has been screaming since 2021, many calls to rock solid, had to call the cops a few times at night as she bangs the walls. Nothing has been done. Video proof

Update July.
Told us they were repairing our shower, it would take a day, maybe two max. The truth was, they were completely tearing down and putting in a new shower. The construction took a week to complete, left us with no living space and had to relocate for a few days all on our own.

Update: May 15
They are now buying bots to leave five star reviews to make them look better. How much more unprofessional can holly get. Spend that money on more technicians to fix all problems your tenants are facing.

Update: March 2024 they have moved the emergency line to a call centre. All they do is add your issue to a queue. If it’s a time sensitive matter, I’m not sure it will get addressed in time.

Looking at reviews, I feel like most would agree. Apparently you have to know the landlords in order to get a place and it's funny how their repairs are being done in such a timely manner. I'm not sure why the landlord feels like they can come to my door and ask for a favour when I was never allowed their information from rock solid.

Landlord does scab work whenever he wants to. Shows up in the morning at 7:30 and on the weekend evenings at 6:00.

I haven't gotten an apology from them for how their employees act either.

Ignoring us and the Electrical
Safety Authority while also sending us a rent increase notice is very professional.

They would rather respond to google reviews instead of calling us back and fixing our breaker nor will they pick up when we call. It has been almost a month since they responded to this review. They have not pick up the phone when we call or responded to our maintenance request.

Please explain the “change of heart” comment because it sounds like a threat to me.

They will screen your calls when you need something fixed. Gotta throw no caller ID on to get somewhere

Leaving us without power for days and isn’t doing anything about it.

Their technician isn’t a certificated electrician and he was yelling at me to keep flipping the breaker while raising his voice and trying to physically intimidate me.

Also learnt this same technician goes into other units and makes racist remarks.

He was the same one that was suppose to call an electrician after we put in a request on august 18th, which was not done. I am willing to bet he is someone’s boyfriend or family friend. They have the social skills of 12 year old, yelling at me, calling me names, threatening me.

We have to flip the breaker ever ten minutes. We can’t work from home like this. Had to call an electrician ourselves and had to pay for it upfront. They have two units plugged into the same breaker and blaming us for the power outages. They have one unit hooked up to three. different circuits

The person that lives beside us has been yelling and blaring music for the last two years. It starts whenever they wake up and goes until midnight. We have informed rock solid about this many times and have even had to call the cops. They have been yelling about mold in their apartment and they are probably right.

Look how they respond to a bad review, blaming the renter instead of trying to help.
They are bullies and are now trying to get us out of a unit.

Yuri Yokhovich

I ended up renting my unit through Rock solid property management. When I moved in, the unit was not cleaned, not painted, food behind the fridge, a LIVE hunting round (308) in the cupboard.. as well as there being NO WALL, in my small storage in the bathroom. ANYONE that could get access I to the laundry room, could EASILY enter my apartment, through the laundry, via NO WALL between laundry and my units storage.

Roggy Whitman

Rock Solid Property Management is the worst company I've rented from in my life. Refuses to provide fixes for safety issues for over a year, and then when you try to leave a unit that city bylaw tells you will eventually be marked condemned, they ask for 50% of your deposit!

In short of asking for ILLEGAL application fees in Ontario, things do not get fixed promptly, the management team is incompetent, and the business as a whole is beaureaucratic to the point of nothing getting done.

Martin Laurin

All too happy to take your money. Not so much when time to refund last month's rent after agreeing to do all the work for listing and showing apartment before moving out for said month's rent. Good luck getting ANYONE to respond to texts, calls or emails.

K H

Unresponsive to calls and left messages.
Heating problems took weeks to address in middle of winter. Had leak in ceiling in April, called to address problem in September. Would only recommend if you enjoy neglect and passive-aggressive remarks from owner.

Slim Shady

UPDATE: it’s been two months of seeing dirty old mattresses and crack pipes in my back yard. I’ve been told “we’ll get on that promptly” a couple times now.

Service requests are ignored until you call multiple times. When I moved in March 1st I had no heat for 3 days, I’ve had no stove for 3 weeks despite being told days ago it’s ordered and was supposed to be here 2 days ago, my bedroom window doesn’t stay shut causing cold air to seep through, not to mention the safety hazard of having an unlocked window 24/7.

Ryan Nichols

Expect to be disappointed with this company; whether you're a landlord looking for a property manager, or a potential tenant.
The company charges an illegal application fee for all their listings, as well as a terrible amount of unprofessionalism with privacy and confidentiality. The first time, you sort of understand that "mistakes happen", but after the 3rd or 4th time, the innocence is lost.
Avoid if possible.