Royal LePage Integrity Realty, Brokerage | Ottawa Office - Ottawa, Ontario

Gabriela A.

I had a fantastic experience working with Joanne Wang on a recent rental. From start to finish, Joanne was incredibly professional, kind, and always prompt in her communication. She made the entire process smooth and stress-free. It's clear she truly values her clients and takes pride in her work. I wouldn’t hesitate to work with her again and highly recommend her to anyone looking for a reliable and dedicated realtor!

c J.

I hired Xiaoli (Lily) Hu and her husband Kyle Sun as my buyer's agents to help me buy a house a while ago. At first, Lily convinced me that the house was "extremely well maintained" and required no repairs at all. She specifically pointed out a water stain on the first floor ceiling and assured me it had been fixed. She described the neighbors on both sides as friendly and accommodating. She also told me the owners had no pets. Based on these claims, I agreed to proceed with the purchase.

Then, Lily informed me that another agent, Jasson Grant from RE/MAX, was also offering to buy the house. She first asked me to increase my offer by $1,500, then $5,000, then $500, and finally $100. I refused the last increase, emphasizing that honesty was crucial. I made it clear that I would walk away if there were any issues with the house, and that we could wait for other listings or find a more suitable property. Lily reassured me multiple times that there were no problems with the house, that it was indeed suitable for me, and that the sellers were extremely meticulous and honest. She also mentioned the closing date was flexible. However, after I signed all the documents, just a few weeks later, she backtracked and said the closing date could no longer be changed.

Once I moved in, the reality hit hard. The 'fixed' water stain on the ceiling turned out to be a lie. The leak had rotted the wood beneath the toilet, turning it a blackish-brown and leaving a moldy smell in the bathroom. The damage from the leak was still there and had never been repaired. What’s even worse is that the truth about the neighbors was completely different from what was initially described; the information I was given was entirely false. The house was covered in animal hair and extremely dirty, which contradicted Lily’s claim that the owners had no pets. Contractors I hired pointed out that the house had been poorly maintained, with many areas of the floor scratched up by pets and spots soaked in animal urine (which Kyle had claimed were 'wood patterns'). The roof, air conditioner, and furnace were all nearing the end of their life expectancy. There were leaks in the windows and doors, foundation cracks, and grading issues. Problems kept piling up, each repair costing thousands. It felt like one issue after another was waiting to be uncovered, and the problems seemed to never end. It’s hard to believe I bought a house based on such misinformation. I thought hiring a buyer's agent would protect me from all of this, but instead, I was left to face the nightmare on my own.

Two incidents stood out. Before closing, Lily dramatically cried in front of the house, claiming that I had falsely accused her regarding the water heater issue and pressured me to apologize via text, which I reluctantly did. However, I later found out that it was just one of her lies. Later, she threatened me, saying that she and Kyle could sue me until I 'shut up completely and stay quiet.' I reached out to Jasson Grant to inquire about the bidding process. He told me that Lily had claimed I was willing to pay much more for the house (which was completely false) and asked him to back off. He even complained to Lily’s manager about her conduct, but the manager supported Lily throughout the process. I filed a complaint with RECO, only to learn that they shifted the blame to the home inspector, who was a close friend of Lily’s, and RECO doesn’t regulate inspectors. Lily denies everything she told me during the transaction.

We’ve spent significant time and money repairing the house, and the process continues. Here’s what I’ve learned:

- Spend a year or more interviewing and researching your buyer's agents and inspectors before hiring them; trust doesn't happen overnight.

- Buyer's agents can deny verbal promises later; be sure to get everything in writing.

- Use free online tools to check recent house listing histories before engaging with realtors; they can help reveal what’s true and what’s not.

Be sure to choose your buyer's agent extremely carefully.

H &. G.

Absolutely Disappointing Experience – Avoid at All Costs!

I had the unfortunate experience of purchasing a property through one of their agents, and the service was beyond unacceptable. From the start, communication was poor, and crucial details about the property were either miscommunicated or completely omitted.

The agent specifically promised to oversee the painting and cleaning of the property but failed to follow through. Furthermore, she provided the wrong parking spot number, which led to unnecessary conflicts with my neighbor and violations with the by-law.

To make matters worse, attempts to address these issues with the head office were met with complete silence. No response, no accountability, no effort to rectify the situation. I strongly advise against trusting this company with any real estate dealings. Their lack of professionalism and customer care is truly appalling.

Added after the Keller's response: I contacted your office a week ago, explained the situation, and provided my phone number and email, but I have yet to receive a response from you!

Nelo O.

I worked with Mitch Gauzas to secure a commercial rental and the entire process was a delight. Mitch patiently and diligently helped me negotiate the terms I was looking for despite the negotiation period taking very long. He had great advice/ recommendations throughout the process and being new in business it was great to have someone who was dedicated to getting me the best terms to kick things off right. I recommend Mitch’s services and will not hesitate to work with him again.

Kris B.

I have bought and sold a few homes and at this point in my life, I am not easily impressed and more particular! Having said that, I recently worked with Arze to purchase my next home and I was VERY impressed! Professional, punctual and extremely quick to reply to my questions, knowledgeable, kind and friendly! A true gem, a super star! I definitely recommend working with Arze, she cares about her buyers and it shows! Thank you Arze for making this process really effortless for me.

Martin M.

I worked with Arze Chahine at Keller Williams to buy my first home and she was an absolute delight! We had a great time together. We quickly carved out what I was looking for in a home, had a ton of fun looking at houses together, and found exactly what I wanted in the end. Great experience from start to finish.

Kaitlyn A.

We are currently selling our home and we received a showing request booked for Thursday March 21, 2024 for 10:15 am to 10:45 am. Yesterday March 20, 2024 I had an unexpected alert from my ring doorbell. At 10:05 am on Wednesday, this agent, Sophie Burnett, proceeded to look in our window she noticed that it was not clean as usual (there was laundry on the ground because we did not have any showings booked that day, life happens), told her client “it’s dirty in here”, our car was parked in the driveway and my husband was working up on the top level. She still entered our home, at 10:05 am (so 10 minutes before her time booked for our house the next day). They walked up to the kitchen and then my husband heard voices and spoke out. He had no idea someone entered. They went down to the main floor where my husband met them. He told her, Sophie, that she’s booked this showing for tomorrow, Thursday, wrong day. In front of her client she argued with him to make it look like he was in the wrong and that he forgot he had a showing. My husband even offered for her client to come back upstairs and have a visit. He politely declined. We called the office and apparently she did apologize to her brokerage but she never did with us. Yes mistakes happen but this seems like a lack of responsibility and awareness. She thought she booked for that day but also showed up and entered 10 minutes before her time slot would have been. It’s invasion of privacy, my husband could have been in the shower, getting out of the shower or even in an interview…. He had no way to know there was intruders because we lock our doors. Not impressed at all. Thankfully not selling with this brokerage.

Barb M.

I recently found myself needing to find a new rental home. A colleague introduced me to Amal Issa with KW via Facebook. Impressed from the start with her Immediate action connecting, asking great questions, setting communication expectations - wow! She delivered and beyond, was transparent, walked me through the current wild rental market process and her follow up was amazing. You truly can't ask for more in an agent, I felt supported throughout and appreciate that she found me a great place that met my needs - she listened and was on my side even as I settle into my new home. I strongly recommend Amal for your realty needs 100%.

Barb M
Kanata/Stittsville