Sunreal Property Management - Red Deer, Alberta

Aaron D.

they only ever clear the snow in my neighborhoods (town house complex) parking lot when residents start to complain that they cant even back out of their parking spots. when they do hire snow clearing of the parking lot, they dont pay to have the snow removed from site and instead tell the contractor to pile up the snow in 10ft tall drifts along the boulevards. this makes it almost impossible for some people to get in or out of their vehicles while parking in their assigned spots. this is a huge safety concern. what if one of the drifts where to collapse and send an avalanche of snow and ice down onto someones vehicle or even onto a person? after talking to the contractor on site about this i was informed that sunreals rep who hired them initially asked them if they could pile the drifts near the dumpsters and had to be told no by the contractor. contractor was told that its a budget issue and that sunreal couldn't afford to have the snow removed from site which is why they opted to pile it up on boulevards. there are close to 50 units in this complex each paying monthly fees of approx. $300 a month, how could they not afford it? on top of that, many of the residents where not informed that snow clearing would be happening that day at all but still expect residents to pay a fee if they didn't move their vehicle for them to clear the snow. every year prior to this there was paper notices sent out and attached to doors or put in mailboxes except this year. if you read the good reviews they have on google you'll notice after some minor digging that most of them are either bought and written by AI bots or by current/former employees. even the genuine good reviews are from customers who own large properties, almost EVERY single negative review is from tenants who have one issue or another with their services. its clear from these reviews that sunreal cares very little about the tenants living in the properties they manage. its disheartening and disgusting. Owners looking for a property manger beware, the quality of services they provide is extremely poor and they will treat your tenants badly.

Tanya O.

We are currenty trying to sell our condo, only to find out that our condo docs are ruining deals for us (lost 3 deals so far..) Sun real has let the reserve fund go 30% under what it should be. We've owned this condo for 10yrs and never missed a condo fee payment. I hope this get fixed. If they were doing their job this would not be a problem.

Scott B.

Horrendous management, there has been a live electrical wire laying across the grass from the transformer feeding my condo complex for 8 months now posing not only a safety issue but a fire hazard aswell as the wire is undersized for the it’s purpose. After multiple emails since Christmas and no real answers other than a vague timeline for when it will be repaired (which has long since passed.) I have been told that no more emails from me will be answered as I am being rude and unprofessional (the irony). Dangerous live wires laying in the grass where kids play seems like it should be dealt with more swiftly but I guess that’s not important to sunreal.

John S.

Our experience with our move with Jackie (Building Manager) and the maintenance staff were exceptional and professional. Everything was done in a timely manner including all repairs. It was a pleasure working with her and her staff. We would recommend using Sunreal Properties to others.

Mitchell B.

SunReal management and The Realty store Inn Red Deer are frauds. We moved in October 1 this year and they’re already trying to evict us because of something they did we have done nothing wrong but we’re going after them that they won’t do this anymore. Unreal sending us false documents and lying trying to cover up something they’ve done we’ve got a sign lease. Everything approved and now they’re trying while they have breached it already Because of their harassment, they’re going to be having to pay big compensation to us for what they’ve done screaming at my wife at work when they’re not even allowed to call my wife at work or me so just to let you know stay away from them they need to close down This is not a business they abusing people

Craig D.

We have been clients of Sunreal Condominium Management for a year. They ( specifically Kim Lockwood ) manage our commercial condominium in Red Deer County. Since they have been our property managers all aspects of our condominium have seen drastic improvement. Condo fee collection, management of our budget, building improvements and most of communication. Kim ensures all meeting are scheduled, prompt with early agendas and followed up with Kim looking after all the details. All items Kim takes responsibility for are done thoroughly and accurately. Our building has never looked better.
Keep up the good work, Kim. We appreciate you.

Craig Dore

Dale E.

My ending experience with Sunreal was horrible Jackie Reimer the property manager was extremely rude and condesending to me and my wife she was unwilling to listen and had a extreme know it all Iam smarter then you attitude . She should not be dealing with the public and she has terrible reviews on here . yet sunreal refuses to do anything about her behavior . We returned our condo very clean and much cleaner than when we started renting and still charged us for 6 hours of cleaning and shampooing carpets when they were not shampooed for us , They will steal as much of your damage deposit as possible BEWARE. The management of Sunreal should be ashamed of themselves P.S they also make you pay for a fob to get in the building but when rental is done they make you just give it back to them Money grab after money grab

Alisa A.

This management company lacks the skills to manage even the smallest of communities. There is no attention given to residents and the issues that come with community living. I feel like our strata fees have zero value for money and would never buy a build managed by. them again.