Surrey Village - Surrey, British Columbia

will D.

This place sucks....Mint is by far the worst manager there!!! I hate the fact that ppl have to use the elevator to take garbage out. There's no meet n greet or any gatherings in the summer or Thanksgiving like how it use to be and when it is the food is old crappy n garbage. There's no camera in the park lot or any attendant so if you pay for parking and your car gets broken into your on your own despite this being a reoccurring problem. Packages always get stolen because they are just left in the lobby again despite this always happening they made no additional security procedures. Her attitude sucks. The rent goes up almost every year and there is nothing to justify the increase. This place is not it

Baden S.

Poor and unprofessional service from most of the resident managers. The resident managers for this site seem to change extremely often.

There is a small commercial building also owned by RealStar located on the east side of the building (facing King George Blvd). If you're lucky enough to live on this side you can expect to hear a loud squealing noise every time their air handing units turn on. This is wonderful to hear throughout the night during the warmer nights where you need to keep your windows open. This has been reported and unresolved.

Barn D.

Update: he did stop for a couple weeks after I complained, so I'm grateful management is trying to resolve this issue. However, he's started hacking and coughing regularly again. I know he's capable of being more quiet, he just doesn't care to

I am unfortunately continuously disturbed by the excessive coughing from a neighbour who spends almost all day, every day out on his deck smoking both cigarettes and marijuana. Despite the window being closed, my kids are often woken up by him which leaves me and my partner with cranky kids. I know other neighbours are disturbed by him, too. I am embarrassed to call family or have them over because he is so loud.

I am disappointed management has been unable to solve this problem despite it going on for a long time.

Emmanuel A.

I have been living at Surrey Village for two years; it has remained a home for my family and me. The property is well-maintained, and the manager has been very supportive and helpful. I sincerely appreciate Myint, the manager, for all she does for the community.

Jonathanos

Ever since Realstar and the new management has taken over rent has been increasing about 40$ every year. They are doing all kinds of low grade renovations but nothing has really changed. Dog poop everywhere every day, crime everywhere. If you move here all your going to get is low quality for high dollar. Their main mission is to make the most money as possible.

Kabi V.

So, I lived here for a year and it was horrible. The building manager, Myint, was not a nice individual. She argued with me about getting two sets of keys which is normal when you get an apartment. She also speaks to you like you’re a child and is very dismissive. The hallway sometimes had a nasty smell. There were break ins with the mailbox and I’ll miss mails as a result of that. The location attracted a few sketchy folks. One night, I couldn’t get into the building through the front door as a sketchy man was outside. The apartments are a decent size and it’s pet friendly. That’s all it has going for it. I do not recommend unless you’re desperate.

Che S.

This is my first time living in an apartment complex. I must say, the Surrey Village has been more than home. The apartment management team and the maintenance crew are at the most efficient and reliable personnel I've ever come to known. The people living here are awesome. It's both family orientated community, mixed with college students, which by the way, respect the community and know to abide the rules. And looking forward to the new gym and social room!!!!

Luna M.

Do not stay here. After having 1 winter here and telling the front office that the window condensation dripped on to my bed their response to was to open my window in the middle of winter. I had intended to move sooner but then covid hit and my income was uncertain. I told them that mold spores were landing on my pillow next to my bed (my bed had to be up against the wall to fit anything else in my room). And that my mattress was getting moldy. I honestly hated paying the rent here every month as it was so hard to keep the mildew and mold off the walls. I only saw the bottom after moving out. This is a terrible standard of living and I am honestly appalled the solution was just open your window in the middle of winter. I tried those insulation plastic things against the window but then spring hit and I needed fresh air... I feared posting this while living here thinking I would be evicted but I believe people should know how terrible the mold can get here. The gym was under construction for basically the entire time I lived here (1.5 years) and due to the construction the cockroaches moved up to the higher floors and there were exterminators here every 4-6weeks for a while. Hospital is close by and sirens go off frequently through the night. Do not live here if you are a light sleeper. Construction on the street below is apparently ok until 330am sometimes... just a headache living here. Mail theft... the staff is overall very nice but I felt I had no choice but to live with the mildew after their response. I heard another woman complain a different day and they told her the same thing. Good luck if you decide to live here... can get way better for much less.