Sussex Realty Ltd - Winnipeg, Manitoba

Camila Laverde

I lived in the property for only two months, and during that time, I experienced several issues with the building manager, Jackie. She consistently failed to respond to any of the complaints we raised regarding the building or address specific questions. Due to this, I decided to move out. To add to the frustration, it has now been almost one and a half months since I vacated the property, and although I was informed that the deposits would be returned within 15 days, I have yet to receive anything.

Bhing JrMacala

I’ve lived in one of their buildings for a while now, and it's clear the management is stuck in the past. The building is incredibly outdated, and they haven’t made any effort to renovate or modernize it. The place looks ugly and feels neglected. The caretakers or resident managers should all be replaced!!! they lack empathy and professionalism, and it's clear they don't know how to manage properly. The collector, Lucy, should definitely be fired. Can you please hire someone with good education? Instead of investing in people who actually know what they’re doing, management hires individuals who seem clueless about CUSTOMER SERVICE. There are plenty of qualified individuals with bachelor's degrees who would do a far better job.

What’s worse is that the apartments are in desperate need of an upgrade!!!! Who uses carpet nowadays? It’s outdated and unsanitary!!! We need minimalist designs with modern kitchens, updated bathrooms, and properly fixed bedrooms! not this old-fashioned, run-down look. Sussex Realty trying to make their buildings look like Fort Garry picturesque in 2024! Jesus Christ! These buildings seem like they were built a hundred years ago, and it's like they’ve never been renovated.

Just look at the new townhouses being built today management needs to step into the 21st century! Fire all your people! To make it worse, Sussex Realty has zero presence on social media, which makes them feel like total scammers. It’s like they don’t even want people to know how bad they are. They don’t care about their renters at all… it’s obvious they’re just in it for the money, with no regard for the quality of service or living conditions. Renters deserve better than this.

Once I have the time, I would probably file a case vs Sussex and invite my whole building to do it so they go out of business

Mandy GorjussTM

I wish i could give 0 stars, I lived at the apartments on Elizabeth road and I had the worst experience living there. The building is pretty old and run down and when i was there, I seen 4 cockroaches in my apartment on different occasions, which grossed me out. The "rent collector" Lucy yewchyn was just horrible to deal with as well, like does she not have a nice bone in her body, like she accused me of so many things via email and i have the proof, shes just rude and she should be a little nicer considering your position within the company and i get you have a boss to listen to as well, but show some manners when dealing with people who are actually TRYING to be nice or ask for some actual advice that YOU would know. The caretaker Greg is chipper and great, but he did come in to my apartment without me knowing and i wasn't happy about that, so who knows who else apartment he goes into. buyer beware. not saying everyone will hate it, i just had a horrible experience.

Joshua Neustaedter Barg

I can't speak to the rental side, but as a Real Estate Agent, dealing with property management companies for Condos is often terrible. Asha from Sussex was so helpful, and their prices for condo docs are the first reasonable prices I have ever seen. The documents were ready to go the next day. Other management companies try gouging people by charging a rush fee if you want them in in less than a week! Very refreshing dealing with Sussex on this one!

Jenna Barkhouse

DON’T EVER RENT FROM THIS COMPANY!
Wish I could give 0 stars.
Don’t maintain apartments
Steal damage deposits
AND
Try to charge tenants for all upgrades on units after leaving.
THEY DONT SHOW UP TO RESIDENTIAL TENANCIES BOARD HEARINGS.
Go against their own contracts, illegally file claims against tenants with COMMERCIAL CREDIT ADJUSTERS.
Makes you take them to court just to have a fair trial.
Absolute worst garbage I’ve ever dealt with in my life. Save yourself the financial and legal headache and stay away from Sussex at all costs.

lokaco eland

I wish if I could give them rating in minus
Worst customer service
They made our lease agreement papers with wrong postal code, I ask property manager to fix it, he said he can not fix it then I called headquarters, But no solution. Shenin and Nicole who are in leasing department, never pick up the call and does not matter how many times you sent voicemail , they always ignore
In fact , no one knows in this company even the basic etiquettes to talk with a customer.
They don't bother to listen and hang up the phone on ur face.
No manners !
No customer service!

T

ZERO STARS!
Horrible company to rent from.
The building I reside in is deplorable and run down.
Mold EVERYWHERE!. Only a few working washing machines at a time. The landscape is disgusting. The outdoor fountains are filled with scummy water, debris, including bird carcasses.
They say the pool is part of our amenities, yet they never open it. There's always an excuse. The sauna is ALWAYS locked, as is the pool/game room. More amenities that we pay for but do not get to enjoy.
They have 1 single person to maintain a complex of 236 apartments. So you can imagine how this place is ran.
Sussex head office is awful to deal with. They fluff you off when making inquiries or complaints, and nothing gets done properly.
Again, I DO NOT RECOMMEND RENTING FROM SUSSEX!... Ken Campbell is a total Slumlord.

vedrana stankovic

If I could leave zero stars I would.
From receiving notices less then 24 hrs in advance to the company fully doing renos/kitchen demo without notice making my apartment unlivable and nor offering compensation or another place to live.
It was awful.
I was also told the higher ups in the company have told the caretaker not to notify the tenants about the extent of demo and work they will be doing.
DO NOT. and I repeat DO NOT live in any building owned by Sussex. Worst experience of my life and the most unprofessional business -100/10