Jameson Knutson
5/5
To sum it up: Absolutely top-tier service, responses faster than the speed of light, knew the answer to every single question we had to ask, polite, patient, friendly, and most of all, complete professionals through and through. Keep reading to see why I've given these guys an A+ review, these guys do not disappoint whatsoever!
--
Our rental agent, Yirong, was (and is) an absolute pleasure to work with. He was professional, friendly, knowledgeable, patient, responsive, and always very easy to get ahold of. These guys top the leaderboards as far as rental agents go, of all the agents we dealt with in our apartment search, they BY FAR gave us the best impression of any one we had dealt with.
When my Brother and I were looking for our apartment, I was super anxious about not being at the viewing on time, so I was pressuring my Brother to leave earlier than needed so we would make it in time. We ended up being in the area about 15~ minutes early, at which point Yirong texted us and let us know that he had finished up with the previous viewing a bit early, inviting us to give him a shout whenever we were in the area. We were right outside the apartment, so he got right to business with us and brought us in and showed us the place not just on time, but conveniently earlier than we had expected. It's a little thing, but it's something no other rental agent we had made appointments with (every other agent ended up either being late/hard to get ahold of) was able to do, and it definitely set a great first impression for us to be catered to in that manner, despite the obvious inconvenience for Yirong to do so.
From the moment we walked into the unit, we knew Yirong knew what he was doing. The unit was immaculately clean, all the metal in the unit had been polished and left literally sparkling, you would not have been able to find a single speck of dust in that place. I literally could not tell whether someone had lived in the unit before us! And I know-- if you're doing apartment viewings, you go in with an expectation of the place being clean as a whistle, but in Vancouver, at least from our experience, that was... not necessarily the case with other properties. Definitely a great first impression.
My Brother and I had a lot of questions about the unit we ended up renting after Yirong sold us on it (first time renters), and he was able to answer every question without hesitation, and even gave us his personal number to reach out if we needed anything else. Any time I (or my Brother) had a question, he would respond within minutes with exactly what I was looking for. For example, I wanted to show my friends the fancy new place I had just secured, but I didn't take any nice photos of the unit while I was in it, and the ad I had responded to was taken down. I asked Yirong if he could supply us with some photos of the unit, and wouldn't you know it, he had a literal 3D 360 degrees VR-capable walkthrough of the apartment ready on his team's site, complete with super useful utilities like a measuring tool that lets you measure the distance between anywhere in the apartment, multiple different viewing modes to see the unit in, etc. It was such a treat to be able to go home and throw the unit up on my VR headset and literally let my friends walk through my new apartment and check it out. Totally didn't expect that, and it was freaking awesome, ace tier service.
The unit we ended up getting from Yirong and Tang Kung was the most expensive of the units we had seen previously, but my god, on the service alone they could have convinced me to pay an extra couple hundred bucks a month for the place. Just stellar, all the way through.
As a nervous first time renter, he made the entire process completely frictionless, easing my anxieties and helping every single step of the way. Yirong and his team are a total no-brainer decision, I would HIGHLY recommend doing business with these professionals. Zero complaints whatsoever-- Yirong, thank you SO much for helping us secure our dream apartment.
- Jameson
