U-Haul Moving & Storage of Downtown Waterbury - Waterbury, Connecticut

Tanisha Williams

CORPORATE CUSTOMERS BEWARE!!!!!!! UHAUL needs to retrain their staff on their policy. Went to pick up a rental van for the weekend. Uhaul gave us a verbal quote which I wrote down, but the confirmation email didn't show any estimated pricing. Store General Manager was away for the day. Our pickup was for 7pm, location closes at 8pm. The two young men that were working were courteous, but unfamiliar with corporate rentals. We're a non-profit, presenting a gift certificate that should be presented at the time of pickup. They contacted their GM who was gone for the day. She immediately began ranting about being on UHAUL's time for 14 hours now, she was unfamiliar like her staff with gift certificate redemption, and was seriously nasty about an issue we had with the change in rates that they wanted us to pay onsite. Per UHAUL corporate sales our payment card on file should make picking up the cargo van a breeze...but they wanted us to pay onsite and were not aware of any corporate stuff. We ended up having to cancel our original reservation as it was significantly 40% more than the local individual rate (which was still higher than what was quoted to us when we initially made the reservation). They refused to use the gift certificate at the time of booking under the directive of the GM (still ranting)...I'm not sure if she realized my husband and I could hear her conversation on the video call she was on with the other employee as she directed him on how to process our order. GM told them we could only use the gift certificate at the time we're returning the vehicle. She kept on telling the employee, "Don't show my face, I don't want them to see my face, Nope!" This kind of behavior was so unprofessional. It was now well beyond 8pm, we just wanted to leave but needed to get the cargo van that evening.
Well, guess what when we went to return the cargo van a little after 2pm (return date) ... the first young man who completed the transaction noticeably left the are so that his colleage (who was present at reservation time) would "deal" with closing the transaction on the return....we also still couldn't use the gift certificate because the other young man told us it should have been used at the time of making the reservation (which they had in hand at the time); his GM is away for the rest of the day as her shift is up...come back tomorrow before 1pm. WOW! Horrible incompetence.

We've rented from UHAUL many times over the years. This particular location was seriously deficient in candor. Never doing any kind of business there again.

Shadeen Anglin

Paula is the rudest, most disrespectful, most dismissive, raucous person I’ve come across at your place. She has zero customer service! That dirty attitude of hers will continue to turn people away from you. You guys need to check her; I don’t believe she likes her job. Please look Into this before it gets worse!!! Thank you

Laura Montag

My self checkin/out experience was not the greatest. While going thru the prompts to obtain keys I did not receive the email as to where my truck was located. So I looked at every truck on the lot. Turns out the keys placed in my assigned locker were the wrong keys, so I could not get my rental & get on the road for my move. Luckily a uhaul employee came out as he noticed I was having problems. I told him the key issue & he understood as he had my assigned keys in his hand. He also realized an employee put the wrong keys in my locker. This put my moving time back by at least an hour.
Upon my truck return process there was no key drop box to be found on the front of the building. It appears there USED to be one on the wall for the entrance/door of the uhaul building. So I placed the keys in the locker (no lock available to secure the keys in said locker) on the wall where I had originally picked up my keys at check-in. I took video of me doing this as proof that I did infact return the keys.
Overall not the best experience. I left a review of the trucks performance (which needs attention to squishy brake pedal, loose steering/lots of play in steering wheel & shocks/struts as truck was bouncing all over the road) when I completed the return truck process.
I feel UHaul needs to do better.

german Sarmiento

Very poor customer service. The 2 Caucasian women were extremely rude and denigrated me. They tried to call the police on me when I was trying to rent a truck and said they would ban me. Do not recommend this place, very bad service!!

Billy Boi

Would recommend this location for this area they are quick to attend to customers not waiting around to get tookin care of its clean ,the vehicles are well kept and the wmoyees are always welcoming n helpful as well as respectful to the customers .

James Brabham

When they ask for an alternate contact to verify your identity just know that if that person owes them $1 they will ban YOU from renting even tho that person has absolutely nothing to do with ur rental and was to “verify “ ur identity. They should just say if you know someone who owes us money we will try to extort the money out of you. Because that is borderline or just flat out extortion. I don’t owe U-Haul a single penny from any of my rentals ever. Crazy way to treat returning customers by extorting them for someone else’s bill , crazy . Never again

jarisa arizmendi

Was a fast and pleasant experience. Shout out to Tania for helping me with my return and providing excellent customer service. Thank you.

Trap God Hovi8

This was the worst experience I have ever had renting a storage unit. The manager is racist so if you are a male minority do not store there you will have issues and they will look for ways to kick you out early and take your money. Manager asked me to keep my storage unit open and yelled at me for not paying her attention tryin to ignore her unnecessary requests. After I told her she can’t speak to people like that she called cops and I hey gave me 1 hour to get my stuff out which was not possible so I lost all my stuff and my money I paid and I was only there for 4 days. Manager is racist don’t be fooled stay away. Self storage is way better and friendly and won’t scam and shame you. Stay away from this place. U-Haul has no customer service for storage units and the managers at these facilities have the last call on all financials so there is no over. I just called now and they just threatened to call the cops on me for asking about my refund stay far away they are criminals.